Music on Hold stops after around 10 seconds - External SIP calls with CUBE

[Richard Simmons]

CUCM: 12.0

CUBE: 15.5(3)S4b

Internal Jabber to Jabber calling works fine, can place a call on hold and MoH plays and continues to play until the call is retrieved.

When placing an external call on hold, MoH is heard by the external caller for around 10 seconds and then they get silence. The call remains on hold and can be retrieved.

Not sure if we are hitting this bug: CSCvr13358

CUBE debug attached.

Thanks in advance,

Richard

[Richard Simmons · Accepted solution]

replying to my own question but i can confirm that we were hitting the bug: CSCvr13358

Upgraded to a known fixed version and it has resolved the issuer

[gfolens]

Seems this bug is observed again in Version 17.03.04a

Cisco IOS Software [Amsterdam], ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 17.3.4a, RELEASE SOFTWARE (fc3)

Strange because in the list of fixed release I see v17.3.4...