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MVA cannot establish the call

fvazquez
Level 1
Level 1

I'm not able to establish a call from the MVA application, the application answers, allow to enter Remote Destination Number and PIN and ask for the number to call, but after dial the number the call remains in silence and after that drops the call.

The Enable Voice ACcess is set to True

Mobile Voice Acces Number it is configured under service parameter

the CSS for Remote Destination is CSS_COS_1_noFAC which includes PT_Phones, this is the Partition assigned to MVA Number.

I'm attaching you some debugs and info in order to have a perspective of the network.

SOLUTION INFORMATION.doc, here I include the info of the equipment

sh tech CISCO ROUTER 1.txt -> sh tech for the first CISCO Router (on the SOLUTION INFORMATION.doc you may see it on the diagram)

sh tech CISCO ROUTER 2.txt -> sh tech for the second CISCO Router (on the SOLUTION INFORMATION.doc you may see it on the diagram)

debug 3.txt Debug for the next debugs:

     debug h225 q931

     debug h225 asn1

     debug h225 events

     debug cch323 h225

     debug voip dialpeer all

     debug voip ccapi inout

     debug voip application vxml

The Sequence for the call on the traces is as follows:

1. Nortel Phone dial 5089

2. Hear welcome prompt

3. Dial destination number (1234) and pound sign (#)

4. Hear prompt for PIN

5. Dial PIN (125023) and pound sign (#)

6. Hear prompt for call number

7. Dial 1

8. DIal 853259000 (PSTN number)

9. Call remains on silence, after that drops the call.

2 Replies 2

jahman614
Level 1
Level 1

Hi

I am experiencing the same issue.

Have you found a solution?

/Johan

Hi Jahman

I haven't found the solution, this is because my solution is not supported. TAC people send me this info

Mobile Connect features do not get supported for T1 CAS, FXO, FXS and BRI.

So maybe this is part of your problem.

Hope this help.

Regards,

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