I just joined a company with Cisco IP Phones and while I've been in IT for 20+ years, I've never supported a phone system before (I'm a data network person). I have 3 basic questions that I thought would be quicker for me to get answered here rather than dig hours thru their not-to-clear-for-newbies documentation (which I do also, but just takes a while).
1. Are there any free webinar videos that show how to use CM Admin or Unity? Basic usage, etc.
2. If I want to have voicemessages sent to our Exchange mailboxes, how do I do that?
3. How do I change the default greeting? I don't need to change the routing, but just the default greeting that external callers hear when they call in.
1 Inbox feature is one way of getting VM's into Outlook , another method is just use an IMAP connection from Outlook to the Unity Connection server (make sure Unity Class of service allows this for the user)
You need to change the greeting of the call handler known as 'opening greeting' its under call management>system call handler's. This is assuming your external callers are actually hitting this when they call in and not a custom one for your company. (port status monitor from the ciscounitytools website may help there). The greeting you need to change is probably the standard one but this will depend upon what your schedules are set up like.
Les stations de radio en ligne sont devenues l'une des formes de partage des médias les plus populaires dans la ecouter radio en ligne société d'aujourd'hui. La radio Internet est maintenant disponible sur tous les principaux modems de câbles et sans fil ...
This document describes the details about the Cisco Collaboration Endpoint software upgrade error “File too large”, and guides through the possible workarounds to upgrade the endpoint to the desired version.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...