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b.t Beginner
Beginner

New VM Profile

                  I am trying to create a new VM profile so that I can send calls from CUE Autoattendant via CUCM 8.6 to a group VM box on Unity Connection.  The standard global (default) VM already exists on 800010000/CSS_Voicemail.

I have created a new VM profile Test_VM on a new VM Pilot 5551011828/CSS_Voicemail and changed the lines on the phones to have Test_VM as their VM profile.

When I press messages button on the phone, I get reorder/fast busy tone, and also if I ring 5551011828 from the phones.  I think I am missing some configuration here maybe?

Thanks

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Highlighted
Hall of Fame Community Legend

New VM Profile

Hi there,

A couple of things.....

When you are using the VM Profile config you usually use the VM Pilot

area to route to the appropriate VM system. If you already have the VM Pilot

for Unity Connection set up as 800010000, I'm not sure why you would want/need

to create a new one. The new VM profile is really used to mask the DN when a call

forwards from various numbers and routes them to the specified Voice mailbox Mask number

mailbox.

So let's say we want calls that route from 888811111, 888811122 & 888811133 to all

end up in the group mailbox that is set up under 888844444. Then the VM profile

that would be created for 888811111, 888811122 & 888811133 could be called XXXX

transfer_group with the standard Pilot for Unity Connection and a mask of

88884444

Cheers!

Rob

PS: also noticed that the two numbers referenced above for Pilot numbers

have a different number of digits (9 vs 10)

"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan

Highlighted
b.t Beginner
Beginner

Re: New VM Profile

Thanks Rob

That would be true if I was forwarding on busy or no answer from the phones - but I need to send a call directly from AA to their group VM box.  I have a script on CUE AA that says Press 2 to send a VM (to group).   For this, I believe that I need to set up a new VM pilot as I need a destination for my Call Redirect in AA.  I could possibly set up a new DN with a CFWDALL - but that is a bit messy and more of a workround.

The required call routing is - phones all ring (broadcast hunt group) for 30s, then forward to AA.  AA script is Press 1 to send call back to phones to ring for 30s again (like a requeue),  Press 2 to forward to their shared VM box, or Press 3 to go to an escallation phone destination.

Thanks

Brian

Highlighted
Hall of Fame Community Legend

New VM Profile

Hi Brian,

Ok, I see where you're going here

What DN number is the Group mailbox under? Do you want the user

members of this group to receive a MWI lamp when a message is left?

Do the user members also have a personal mailbox? What model of

phones are they using? Do they have any spare keys?

Hahahaha! I know, too many questions and no answers

I think using a CTI-RP would be a cleaner method to route the calls

from the CUE AA  Press 2 to Unity Connection. Define a DN as the new CTI-RP

with Call Forward All to Unity Connection. Use this same number for the

Group Mailbox as well. Try that as a starting point.

Cheers!

Rob

"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan

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