Hello to all,
I have a customer who recently upgraded his CUCM from 8.6 to 11.5 (11.5.1.11900-26) so, MediaSense 10.5 I had installed stopped working
which was obvious due to version incompatibility. However when I upgraded MediaSense to v11 (11.0.10000-103), I had to give the application
user in the CUCM Super User Privileges in order MediaSense to have access (AXL) to the end user list. After I had to restart MediaSense two times
for the SIP Trunk to get to to Full Service state. Despite all the previous actions, there are no Call Control Service Providers listed under the
Call Control Service Provider Configuration Section with a message in red:
"The Unified CM host names are not in the Available Service Provider lists.This is because the host name is not accessible to MediaSense.
See the MediaSense troubleshooting tips for more information"
Please advise!
Thank you in advance.
PS. The is another Note written in red when I login to the OS Administration:
"Note:Partitions are unaligned, however this does not have a functional impact."
Does the above message has anything to do with the issue I am facing?
