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Beginner

No services on Cisco IP Phone 7911

Hello guys

I'm using CUCM version 6.1.2.1000-13 and have two Subscribe Services (Login/logout & Login/logout(Backup)) with all IP Phone everything is OK except two of them (I deleted them in past and want to add them again)

when I press on Services button I found nothing. I configured extension mobility and add subscribe service to these IP Phones

Any suggestions?

Regards

1 ACCEPTED SOLUTION

Accepted Solutions

Re: No services on Cisco IP Phone 7911

If you delete a phone and re-add it you must also resubscribe any phone services. If you have already done that I suggest looking at the phone’s console log to see what happens when you press the Services button.

PS- That version of CUCM is dangerously out of date and has known security vulnerabilities. Please consider upgrading.
3 REPLIES 3

Re: No services on Cisco IP Phone 7911

If you delete a phone and re-add it you must also resubscribe any phone services. If you have already done that I suggest looking at the phone’s console log to see what happens when you press the Services button.

PS- That version of CUCM is dangerously out of date and has known security vulnerabilities. Please consider upgrading.
Beginner

Re: No services on Cisco IP Phone 7911

Hi

the problem resolved when I Restarted the call manager

I appreciate your help

Thank you

Beginner

Re: No services on Cisco IP Phone 7911

Hi

Thank you for your answer

this message appeared on Phone's console log when I tried to remove subscription service on call manager and resubscribe again

00:00:00.000278 NTP: Tue Jun 18 00:00:00 2019
ERR 01:00:00.000282 NTP: Tue Jun 18 01:00:00 2019
ERR 02:00:00.007419 NTP: Tue Jun 18 02:00:00 2019
ERR 03:00:00.000641 NTP: Tue Jun 18 03:00:00 2019
ERR 04:00:00.000648 NTP: Tue Jun 18 04:00:00 2019
ERR 05:00:00.000279 NTP: Tue Jun 18 05:00:00 2019
ERR 06:00:00.000645 NTP: Tue Jun 18 06:00:00 2019

and I noted that the time is incorrect in this IP Phone in comparison with other existing IP Phones

thanks in advance

 

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