Not able to subscribe extension mobility with User Device profile

[rohan.sabharwal017]

Hi,

I am facing issue while subscribing extension mobility with User Device profile.

In phone services there is extension mobility service present.

In Serviceability the extension mobility is enabled. However, not able to subscribe Extension Mobility in user device profile.

Created Device profile, added line to it.

In line, Associated device contains above UDP

In End user, Available profile has EM profile in it.

Call manager version : 10.5.2.12901-1

Any response would be appreciated. 

[Chris Deren]

So, what is the issue? Is the service not showing up when pressing services or are you getting an error, if so what is it?

[rohan.sabharwal017]

Issue : I am not getting any "extension mobility" service to select when I go to => Device profile => Subscribe/Unsubscribe

[Chris Deren · Accepted solution]

Perhaps the service was built as enterprise service which means it is automatically subscribed on all devices, you can check by going to device --> device settings --> phone services, click find to locate all defined services and look at the Enterprise Subscription column to see if it's set to "true".

[rohan.sabharwal017]

Yes, it's true for extension Mobility. Which means it's subscribed for all devices, correct?

[Chris Deren]

Correct, so no need to subscribe the service to any phones or UDPs.

[rohan.sabharwal017]

Thanks, Chris. That was really a great help (Y)