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Options ping failing

iMarkJavier
Level 1
Level 1

We've experienced an issue where the options ping failed and the dial-peer busied out. The issue is cleared before we can raise a TAC ticket. Could someone please assist in interpreting the logs I've collected?

Source: 10.2.170.243

Destination: 10.7.75.30

Aug 10 15:46:38.374: //15404825/000000000000/SIP/Info/info/4096/sipSPIHandle_ccsip_api_options_result: Optionsping feature disabled SIP_ADDR_INVALID = FALSE, Response_code = 408, Source = Internal, PingStatus NOT SAVED in Stack.

Does this mean that it timed out internally and the router didn't send the options ping message?

 

Aug 10 15:46:37.872: //-1/000000000000/SIP/Info/info/4096/ccsip_ipip_media_service_init: 
Aug 10 15:46:37.872: //-1/000000000000/SIP/Info/info/4096/ccsip_tdmip_media_service_init:
Aug 10 15:46:37.872: //-1/000000000000/SIP/Info/verbose/36864/ccsip_ipip_media_forking_init: MF: Queue is initialised..
Aug 10 15:46:37.872: //-1/000000000000/SIP/Info/verbose/4097/ccsip_platform_init_ccb: Initialising rtp session queue
Aug 10 15:46:37.872: //-1/xxxxxxxxxxxx/SIP/Info/info/4096/ccsip_process_sipspi_queue_event: ccsip_spi_get_msg_type returned: 3 for event 37
Aug 10 15:46:37.872: //15404825/000000000000/SIP/Info/verbose/4096/sipSPIUaddccCallIdToTable: Adding call id EB0F19 to table
Aug 10 15:46:37.872: //-1/xxxxxxxxxxxx/SIP/Info/verbose/512/ccsip_get_vrf_from_sip_bind: vrfid 0 for tag 206, sip_vrfid 0, voice_vrfid 0
Aug 10 15:46:37.872: //15404825/000000000000/SIP/Info/info/8192/resolve_sig_ip_address_to_bind: VRF id = 0
Aug 10 15:46:37.872: //15404825/000000000000/SIP/Info/info/8192/resolve_sig_ip_address_to_bind: VRF id = 0
Aug 10 15:46:37.872: //-1/xxxxxxxxxxxx/SIP/Info/info/8192/ccsip_get_ifaddress: ip_address IPv4 10.2.170.243 for SIP
Aug 10 15:46:37.872: //-1/xxxxxxxxxxxx/SIP/Info/info/8192/resolve_ip_address_to_bind: ip_get_ifaddress IPv4 10.2.170.243 for SIP
Aug 10 15:46:37.872: //15404825/000000000000/SIP/Info/info/8192/resolve_sig_ip_address_to_bind: signaling bind address : 10.2.170.243
Aug 10 15:46:37.872: //-1/xxxxxxxxxxxx/SIP/Info/info/8192/resolve_sig_ip_address_to_bind: return addr 10.2.170.243
Aug 10 15:46:37.872: //15404825/000000000000/SIP/Info/verbose/4096/sipSPIUaddCcbToUACTable: ****Adding to UAC table.0x7F0B80960800 744B7901-17FA11ED-866B9F86-8D8AF81D@10.2.170.243
Aug 10 15:46:37.873: //15404825/000000000000/SIP/Info/verbose/4096/sipSPIUaddCcbToTable: Added to table. ccb=0x7F0B80960800 key=744B7901-17FA11ED-866B9F86-8D8AF81D@10.2.170.243 balance 0
Aug 10 15:46:37.873: //-1/xxxxxxxxxxxx/SIP/Info/info/1024/httpish_msg_create: created msg=0x7F0B8B23AA88 with refCount = 1
Aug 10 15:46:37.873: //15404825/000000000000/SIP/Info/verbose/8192/sipSPIPresendProcessing: Presend Processing called for 15 event
Aug 10 15:46:37.873: //-1/xxxxxxxxxxxx/SIP/Info/verbose/8192/sipSPISetDateHeader: Converting TimeZone EST to SIP default timezone = GMT
Aug 10 15:46:37.873: //15404825/000000000000/SIP/Info/info/4096/sipSPISendOptionsRequest: Associated container=0x7F0B705A8A08 to Options
Aug 10 15:46:37.873: //-1/xxxxxxxxxxxx/SIP/Info/verbose/8192/sipSPIAppHandleContainerBody: sipSPIAppHandleContainerBody len 0
Aug 10 15:46:37.873: //-1/xxxxxxxxxxxx/SIP/Info/verbose/512/ccsip_get_vrf_from_sip_bind: vrfid 0 for tag 206, sip_vrfid 0, voice_vrfid 0
Aug 10 15:46:37.873: //15404825/000000000000/SIP/Transport/sipSPIGetSwitchTransportFlag: Return the Dial peer configuration, Switch Transport is FALSE
Aug 10 15:46:37.873: //15404825/000000000000/SIP/Transport/sipSPITransportSendMessage: msg=0x7F0B8B23AA88, addr=10.7.75.30, port=5060, sentBy_port=0, local_addr=10.2.170.243, is_req=1, transport=1, switch=0, callBack=0x561F6C3E2370
Aug 10 15:46:37.873: //15404825/000000000000/SIP/Info/info/2048/sipSPIGetExtensionCfg: SIP extension config:1, check sys cfg:1
Aug 10 15:46:37.873: //15404825/000000000000/SIP/Info/info/2048/sipSPIGetExtensionCfg: SIP extension config:1, check sys cfg:1
Aug 10 15:46:37.873: //15404825/000000000000/SIP/Transport/sipSPITransportSendMessage: Proceedable for sending msg immediately
Aug 10 15:46:37.873: //-1/xxxxxxxxxxxx/SIP/Transport/sipTransportLogicSendMsg: connection-reuse configured, listen conn-id : 2
Aug 10 15:46:37.874: //-1/xxxxxxxxxxxx/SIP/Transport/sipTransportPostSendMessage: Posting send for msg=0x7F0B8B23AA88, addr=10.7.75.30, port=5060, local_addr=10.2.170.243, connId=2 vrfid=0 for UDP
Aug 10 15:46:37.874: //-1/xxxxxxxxxxxx/SIP/Info/info/1024/httpish_msg_free: Freed msg=0x7F0B8B23AA88
Aug 10 15:46:37.957: //15404824/000000000000/SIP/Info/info/4096/sipSPIHandle_ccsip_api_options_result: Optionsping feature disabled SIP_ADDR_INVALID = FALSE, Response_code = 408, Source = Internal, PingStatus NOT SAVED in Stack.
Aug 10 15:46:37.957: //15404824/000000000000/SIP/Info/verbose/4096/sipSPIUdeleteccCallIdFromTable: Removing call id EB0F18
Aug 10 15:46:37.957: //-1/xxxxxxxxxxxx/SIP/Info/verbose/4096/sipSPIDeleteContextFromTable: Context for key=[15452102] removed.
Aug 10 15:46:37.957: //15404824/000000000000/SIP/Info/verbose/4096/sipSPIUdeleteCcbFromTable: Deleting from table. ccb=0x7F0B809B1480 key=740BFFD4-17FA11ED-866A9F86-8D8AF81D@10.2.170.243
Aug 10 15:46:37.957: //15404824/000000000000/SIP/Info/verbose/4096/sipSPIFlushEventBufferQueue: There are 0 events on the internal queue that are going to be free'd
Aug 10 15:46:37.957: //-1/xxxxxxxxxxxx/SIP/Transport/sipConnectionManagerUnregisterCtxtInConnection: gConnTab=0x7F0B793BEC70, addr=10.7.75.30, port=5060, local_addr=10.2.170.243, unregistering context=0x7F0B809B1480
Aug 10 15:46:37.958: //-1/xxxxxxxxxxxx/SIP/Info/critical/512/sipConnectionManagerUnregisterCtxtInConnection: Could not find conn holder for addr=10.7.75.30
Aug 10 15:46:37.958: //15404824/000000000000/SIP/Transport/sipSPITransportContextCleanup: Could not purge context gcb=0x7F0B809B1480 from the connection; gcb might be locked
Aug 10 15:46:37.958: //15404824/000000000000/SIP/Info/verbose/1/sipSPI_ipip_free_codec_profile: Codec Profiles Freed
Aug 10 15:46:37.958: //15404824/000000000000/SIP/Info/info/8192/sipSPIStopOverlapInfoTimer: Stopping Overlap Info Timer
Aug 10 15:46:37.958: //15404824/000000000000/SIP/Info/verbose/4096/sipSPIUfreeOneCCB: Freeing ccb 0x7F0B809B1480
Aug 10 15:46:38.374: //15404825/000000000000/SIP/Info/info/4096/sipSPIHandle_ccsip_api_options_result: Optionsping feature disabled SIP_ADDR_INVALID = FALSE, Response_code = 408, Source = Internal, PingStatus NOT SAVED in Stack.
Aug 10 15:46:38.374: //15404825/000000000000/SIP/Info/verbose/4096/sipSPIUdeleteccCallIdFromTable: Removing call id EB0F19
Aug 10 15:46:38.374: //-1/xxxxxxxxxxxx/SIP/Info/verbose/4096/sipSPIDeleteContextFromTable: Context for key=[15452103] removed.
Aug 10 15:46:38.374: //15404825/000000000000/SIP/Info/verbose/4096/sipSPIUdeleteCcbFromTable: Deleting from table. ccb=0x7F0B80960800 key=744B7901-17FA11ED-866B9F86-8D8AF81D@10.2.170.243
Aug 10 15:46:38.374: //15404825/000000000000/SIP/Info/verbose/4096/sipSPIFlushEventBufferQueue: There are 0 events on the internal queue that are going to be free'd
Aug 10 15:46:38.374: //-1/xxxxxxxxxxxx/SIP/Transport/sipConnectionManagerUnregisterCtxtInConnection: gConnTab=0x7F0B793BEC70, addr=10.7.75.30, port=5060, local_addr=10.2.170.243, unregistering context=0x7F0B80960800
Aug 10 15:46:38.374: //-1/xxxxxxxxxxxx/SIP/Info/critical/512/sipConnectionManagerUnregisterCtxtInConnection: Could not find conn holder for addr=10.7.75.30
Aug 10 15:46:38.374: //15404825/000000000000/SIP/Transport/sipSPITransportContextCleanup: Could not purge context gcb=0x7F0B80960800 from the connection; gcb might be locked
Aug 10 15:46:38.374: //15404825/000000000000/SIP/Info/verbose/1/sipSPI_ipip_free_codec_profile: Codec Profiles Freed
Aug 10 15:46:38.374: //15404825/000000000000/SIP/Info/info/8192/sipSPIStopOverlapInfoTimer: Stopping Overlap Info Timer
Aug 10 15:46:38.374: //15404825/000000000000/SIP/Info/verbose/4096/sipSPIUfreeOneCCB: Freeing ccb 0x7F0B80960800
Aug 10 15:46:39.734: //-1/xxxxxxxxxxxx/SIP/Info/verbose/4096/sipSPIAddContextToTable: Added context(0x7F0B80960800) with key=[15452104] to table

 

1 Accepted Solution

Accepted Solutions

I would say you need a syslog server where you are sending debug level messages and enable SIP tracing with 'debug ccsip mess' at the very least. That said, my guess would be you are having some kind of intermittent network connectivity problem which is causing the SIP OPTIONS ping to fail.

View solution in original post

1 Reply 1

I would say you need a syslog server where you are sending debug level messages and enable SIP tracing with 'debug ccsip mess' at the very least. That said, my guess would be you are having some kind of intermittent network connectivity problem which is causing the SIP OPTIONS ping to fail.