cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
configure & troubleshoot anyconnect
213
Views
5
Helpful
1
Replies
Highlighted
Beginner

outgoing call is not working for only specific destination

Dear all,

I have issue in outgoing call for only one destination while all other calls are working fine

below the relevant logs 


INVITE sip:xxxx:5060 SIP/2.0
Via: SIP/2.0/TCP xxxx5060;branch=z9hG4bK2c619f1b31c2a6
From: xxxxx
To: xxx
Date: Wed, 08 May 2019 10:20:10 GMT
Call-ID: daa2ae80-cd21ad5a-1c9864-d6a180a@xxx
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM12.0
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback,X-cisco-original-called
Call-Info: <sip:xxx:5060>;method="NOTIFY;Event=telephone-event;Duration=500"
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=DESKTOP
Session-ID: 6b87414200105000a00008cca7f79224;remote=00000000000000000000000000000000
Cisco-Guid: 3668094592-0000065536-0000036241-0225056778
Session-Expires: 1800
P-Asserted-Identity: xxx
Remote-Party-ID: xxxx;party=calling;screen=yes;privacy=off
Contact: <sip:xxxx:5060;transport=tcp>;+u.sip!devicename.ccm.cisco.com="SEP08CCA7F79224"
Max-Forwards: 69
Content-Type: application/sdp
Content-Length: 503

v=0
o=CiscoSystemsCCM-SIP 24597884 1 IN IP4 xxx
s=SIP Call
c=IN IP4 xxx
b=TIAS:64000
b=AS:64
t=0 0
m=audio 28986 RTP/AVP 114 0 8 116 18 101
b=TIAS:64000
a=rtpmap:114 opus/48000/2
a=fmtp:114 maxplaybackrate=16000;sprop-maxcapturerate=16000;maxaveragebitrate=64000;stereo=0;sprop-stereo=0;usedtx=0
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:116 iLBC/8000
a=maxptime:20
a=fmtp:116 mode=20
a=rtpmap:18 G729/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

004650: May 8 10:20:11.083 UTC: //314599/DAA2AE800000/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:xx@xxx:5060 SIP/2.0
Via: SIP/2.0/UDP xxx:5060;branch=z9hG4bK1D1F1D84
Remote-Party-ID: "xx" <sip:xx>;party=calling;screen=yes;privacy=off
From: "xx" <sip:xx@xx>;tag=A3A0791C-239B
To: <sip:xxx>
Date: Wed, 08 May 2019 10:20:11 GMT
Call-ID: B21601E4-70B111E9-A8F1D66A-910FCF0E@xxx
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 3668094592-0000065536-0000036241-0225056778
User-Agent: Cisco-SIPGateway/IOS-16.6.4
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1557310811
Contact: <sip:xxxxxxx:5060>
Expires: 180

Allow-Events: telephone-event
Max-Forwards: 68
Session-ID: 6b87414200105000a00008cca7f79224;remote=00000000000000000000000000000000
Session-Expires: 1800
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 271

v=0
o=CiscoSystemsSIP-GW-UserAgent 7609 7553 IN IP4 xxxx
s=SIP Call
c=IN IP4 xxxx
t=0 0
m=audio 14434 RTP/AVP 0 8 101
c=IN IP4 xxxx
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20

004651: May 8 10:20:11.086 UTC: //314598/DAA2AE800000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/TCP xxxx:5060;branch=z9hG4bK2c619f1b31c2a6
From: "xxx" <sip:xxx@xxxx>;tag=24597884~2dffb802-4671-4147-930f-debd3b2bae15-46563170
To: <sip:9called number@y.y.y.y>
Date: Wed, 08 May 2019 10:20:11 GMT
Call-ID: daa2ae80-cd21ad5a-1c9864-d6a180a@xxxx
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-16.6.4
Session-ID: 00000000000000000000000000000000;remote=6b87414200105000a00008cca7f79224
Content-Length: 0


004652: May 8 10:20:11.099 UTC: //314599/DAA2AE800000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP xxxx:5060;branch=z9hG4bK1D1F1D84
Call-ID: B21601E4-70B111E9-A8F1D66A-910FCF0E@xxxx
From: "xxx"<sip:xxxxxxx>;tag=A3A0791C-239B
To: <sip:called number@x.x.x.x>
CSeq: 101 INVITE
Content-Length: 0


004653: May 8 10:20:11.420 UTC: //314599/DAA2AE800000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/UDP xxxx:5060;branch=z9hG4bK1D1F1D84
Record-Route: <sip:x.x.x.x:5060;transport=udp;lr>
Call-ID: B21601E4-70B111E9-A8F1D66A-910FCF0E@xxxx
From: "xxx"<sip:xxxxxxx>;tag=A3A0791C-239B
To: <sip:called number@x.x.x.x>;tag=sbc0804spe7kck7
CSeq: 101 INVITE
Reason: Q.850;cause=47;text="resource unavailable"
Warning: 399 - "SoftX3000 R601-CCU Rel POS:[3103] Release from CR"
Content-Length: 0


004654: May 8 10:20:11.421 UTC: //314599/DAA2AE800000/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x7EFE887B66B0
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : DID number
Called Number : called number
Source IP Address (Sig ): xxxx
Destn SIP Req Addr:Port : x.x.x.x:5060
Destn SIP Resp Addr:Port : x.x.x.x:5060
Destination Name : x.x.x.x

004655: May 8 10:20:11.421 UTC: //314599/DAA2AE800000/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): xxxx
Source IP Port (Media): 14434
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0

004656: May 8 10:20:11.421 UTC: //314599/DAA2AE800000/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 38
Disconnect Cause (SIP) : 503

004657: May 8 10:20:11.429 UTC: //314599/DAA2AE800000/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:called number@x.x.x.x:5060 SIP/2.0
Via: SIP/2.0/UDP xxxx:5060;branch=z9hG4bK1D1F1D84
From: "xxx" <sip:xxxxxxx>;tag=A3A0791C-239B
To: <sip:called number@x.x.x.x>;tag=sbc0804spe7kck7
Date: Wed, 08 May 2019 10:20:11 GMT
Call-ID: B21601E4-70B111E9-A8F1D66A-910FCF0E@xxxx
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Session-ID: ;remote=
Content-Length: 0


004658: May 8 10:20:11.430 UTC: //314600/DAA2AE800000/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:called number@x.x.x.x:5060 SIP/2.0
Via: SIP/2.0/UDP xxxx:5060;branch=z9hG4bK1D1F21714
Remote-Party-ID: "xxx" <sip:xxxxxxx>;party=calling;screen=yes;privacy=off
From: "xxx" <sip:xxxxxxx>;tag=A3A07A74-15DC
To: <sip:called number@x.x.x.x>
Date: Wed, 08 May 2019 10:20:11 GMT
Call-ID: B24A57BA-70B111E9-A8F3D66A-910FCF0E@xxxx
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 3668094592-0000065536-0000036241-0225056778
User-Agent: Cisco-SIPGateway/IOS-16.6.4
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1557310811
Contact: <sip:xxxxxxx:5060>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 68
Session-ID: 6b87414200105000a00008cca7f79224;remote=00000000000000000000000000000000
Session-Expires: 1800
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 271

v=0
o=CiscoSystemsSIP-GW-UserAgent 5708 2742 IN IP4 xxxx
s=SIP Call
c=IN IP4 xxxx
t=0 0

m=audio 14436 RTP/AVP 0 8 101
c=IN IP4 xxxx
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20

1 REPLY 1
Beginner

Re: outgoing call is not working for only specific destination

From the logs, looks like you have RECEIVED the 503 Service Unavailable from the provider. Have you checked with the provider?
CreatePlease to create content
Content for Community-Ad
June's Community Spotlight Awards