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Outside caller - cucm - unity connection auto attendant

Hello,

I have a translation pattern in cucm that forwards all incoming pstn calls from 555-1234 to a hunt pilot 1234.  That hunt pilot forwards the call to unity connection upon no answer or busy.  Unity connection is supposed to answer the call via the call routing-forwarding rules and send it to the auto attendant but instead I get a message saying that the opening greeting is not available.

Now when I call this hunt pilot from inside the network everything works as designed.

So is there some place I need to change the called number for this to work?  Or is this a calling search space problem?

Thanks,

Dan.

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Re: Outside caller - cucm - unity connection auto attendant

Hi Dan,

I don't think this is related to a CSS issue. I would try to view both an Internal and

External call to 1234 via the Remote Port Status Monitor. My guess is that CUC is seeing

the full number 555-1234  on External calls and doesn't know how to handle them.

You may need a second Routing Rule to deal with the External call pattern.

Cheers!

Rob

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Re: Outside caller - cucm - unity connection auto attendant

Found my problem.  Was using the internal greeting when I should have been using the alternate greeting.