PCA 11.6 does not discover all devices in CUCM 11.5

[tony loktu]

Hi

We have a PCA 11.6 installed. We also have CUBE, a bounch of voice gateways, CUCM 11.5 etc etc.

Everything seems to be fine, all devices are discovered, SIP-trunks are reporting capasity, MOS is reportet to PCA etc BUT the amount of devices registert to CUCM is all wrong in PCA.

PCA inventory says there are 4849 devices but loging into CUCM its says there are 12643 phones configured and i know CUCM is the correct one.

Why is PCA getting this wrong? This error leads to a lot of false positives regarding the "phone unregister alarm" in the different device pools.

PCA successfully discovers the whole CUCM cluster (6x CUCM).

What am i missing?

/Tony

[Philippe Beaupied]

Hi. You need to make sure that your PCA 11.6 server is running with Engineering Special 4 installed as this contains (among other things) a fix for phone discovery issues. If you need to get ES4, please open a TAC case. /Phil

[tony loktu]

Hi

I installed the ES4 and it didn't change much so now TAC has involved BU.

Thanks for the tip though.

/Tony

[christoph.hable]

Hi Tony,

did you try Super User privilege assigned to Application User? Is your PCA a fresh new installation or an upgrade one?

BR,

Christoph