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Beginner

Permission to add call handler owners to a call handler

I need to grant permissions for two users who will be configuring IVRs to update the SysCallHandler's owner.  I've currently assigned them the following permissions/Roles:

  • Audio Text Administrator
  • Greeting Administrator
  • Help Desk Administrator
  • User Administrator
  • Custom - System Distribution Lists Manager
    • Manage Call Handlers Greetings - Full Access
    • Manage Call Handler Templates And System Call Handlers- Full Access
    • Distribution Lists - Full Access
  • Custom - Call Routing Rules
    • Call Management: Call Routing Rules - Full Access

 

The users are able to build the IVR/Call Handlers, create a SDL of owners can call in and update their own greetings, ...but can't go into the SysCallHandler > Edit > Call Handler Owners and assign the SDL.  I don't have the exact message, but its permissions related.

 

What permission do I need to grant besides System Admin that will allow this group of users to add owners to SysCallHandlers?

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Enthusiast

Re: Permission to add call handler owners to a call handler

Hey Wayne,

What version of Unity Connection are you running?  I believe 11.x and onward allows you to create custom roles.  That way you can create a custom role with whatever permissions you want including them having full access to call handler items and read only access to other important items.

 

Hope this helps

Tony

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Thanks,
Tony
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Beginner

Re: Permission to add call handler owners to a call handler

If you'll read back through my post you'll see I have two custom roles already defined.  They don't seem to provide the permission that I'm looking for.  Do you know the specific permission that's necessary?

Beginner

Re: Permission to add call handler owners to a call handler

Does anyone have any idea as to the specific permission required?

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