I need to grant permissions for two users who will be configuring IVRs to update the SysCallHandler's owner. I've currently assigned them the following permissions/Roles:
The users are able to build the IVR/Call Handlers, create a SDL of owners can call in and update their own greetings, ...but can't go into the SysCallHandler > Edit > Call Handler Owners and assign the SDL. I don't have the exact message, but its permissions related.
What permission do I need to grant besides System Admin that will allow this group of users to add owners to SysCallHandlers?
What version of Unity Connection are you running? I believe 11.x and onward allows you to create custom roles. That way you can create a custom role with whatever permissions you want including them having full access to call handler items and read only access to other important items.
Hope this helps
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If you'll read back through my post you'll see I have two custom roles already defined. They don't seem to provide the permission that I'm looking for. Do you know the specific permission that's necessary?