phoneset web gui is not reachable

[cevliyaoglu]

Hi all,

CUCM version is  9.1.2

The web gui to phone sets  are not reachable on our Cluster 2 .

When I try to access to web interface of any type of phone( 8941 or 6941 etc) , browsers (Chrome or internet explorer) says waiting for reply but no luck.

I checked the web access on phone management and it's enabled

Any comments are appreciated.

Thx.

PS: I did a telnet to phone IP adress with port 80 and it's successful.

[Manish Gogna]

Can you try restarting the TFTP service and reset these phones and see if this helps.

Try swapping a working and a non-working phone as well.

Please post the results of the same.

Manish

[cevliyaoglu]

Hi Manish

I restarted the TFTP service  ( all of the TFTP servers in cluster)  And resetted the 2 of the phone set.

Still same.

Btw all phone sets are facing the same issue. None of them's web interface is working. So there is no swapping operation..

[Manish Gogna]

Can you delete the ITL/CTL on one of the phones and test, if it still does not work then you need packet captures when trying to access web page.

Manish