Please Wait while i transfer your Call

[abuatiya]

Hello ,

I configured auto attendant greeting but i would like to remove this message when i transfer call from the opening greeting to paticular extinsion " Please Wait while i transfer your Call"

So , i would like to record my own message instead. Any advise

Regards,

[Rob Huffman · Accepted solution]

Hi Mohammed,

You won't find a better answer to this than the one provided by Unity Guru Jeff Linborg here in this thread from June 2006;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddb8400/0#selected_message

Hope this helps!

Rob

[ev1205]

Hi Rob!!!!

This is Enrique Villasana, right know I have a similar issue.....I have a Unity ver 10.5 platform and my customer requires to change the "wait while I transfer your call" for a recording in Spanish....

The weblink you provided here is not available right now.

Do you know where I can get information to solve this issue?

Thanks in advanced for your always useful help!!

Enrique

[Jaime Valencia]

Have you already installed the spanish locale???

[ev1205]

Thanks for asking Jaime, No we didn't, but my client requires to use a customer recording, so I would like to know if we can do that, replace Cisco default recording " Please Wait while i transfer your Call"...with a customer recording

Enrique Villasana

[Jaime Valencia]

No, this was only possible in the old Unity where you had access to the wav files, in CUC, you only get the default messages from the locales.

[ev1205]

Jaime thanks for your very fast answer.

As I understand I must install the spanish locale..

Is this available for Unity ver 10.5?? or it has changed to other name?

I will try it and let you know.

Thanks again for your interest.

Enrique Villasana

[ev1205]

thanks Jaime

[ev1205]

Hello Jaime.

We already did it!

We installed "uc-locale-es_CO-10.5.2.1-1.cop.sgn" on both Unity servers following procedure here: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/install_upgrade/guide/10xcuciumgx/10xcuciumg050.html#pgfId-745912

But after we installed on both servers, we don't have access to the spanish language " Only default english".

Did we miss another procedure??

Best regards

[Pakirathan Paramanathan]

I cant find the link for change to "Please Wait while i transfer your Call "

please provide info link, thanks