Presence 7.0.5 Desk phone unavailable when logging in

[johnnywan]

I have various users at various time when logging into Presence that are getting an error box popping up immediately after logging in. The error states "Desk Phone Device Unavailable". If they "x" out of this it will select the deskphone and work properly. Otherwise they have been selecting the softphone on this error window, getting logged in, and then switching to the deskphone.

Error window:

Desk Phone Unavailable

Your Line Phone: Unknown

You Line ID: 6101

Available Phones: (This is blank)

Select New DeskPhone: (This button in greyed out)

Use Softphone Button

Disable Phone Button

Thanks in advance for any assistance.

[RAJAMANI Nallakaruppan]

Hi

Just a quick question what is the exact version of the CUPS and the CUPC. And after the user logs in to the CUPC what do you see under the Desk Phone under the Show Server Health in Help Tab in CUPC.

Have a few links, maybe it can help you

http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1043395

http://www.cisco.com/en/US/products/ps6837/products_tech_note09186a00808a2b0d.shtml?#topic3

Do let me know what happens.

Regards

Rajamani