I have recently installed a fresh Presence 8.5 server and configured everything according to the document.
I am at the step where I need to sync my users but the Cisco UP Sync Agent will not start... it hangs in STARTING for a while then says its activated but not actually running.
Here what I see in the trace, I highlighted the errors in red below.
I checked under the CUCM Publisher configuration, the username and password is section and everything reachable.
Publisher Reachability (pingable) Reachable Reachable
Publisher Connectivity (via AXL) Connected Connected
Publisher Security Login (IPSec) Successful Successful
Publisher Version 7.1.5.33900(10)
2012-05-03 16:37:41,686 INFO [main] conf.ServiceTraceSetting - TraceSetting: Prev - Level=DEBUG nFile=250 fSize=1024000 path=/var/log/active/epas/trace/epassa/log4j/syncAgent.log
2012-05-03 16:37:41,693 INFO [main] conf.ServiceTraceSetting - TraceSetting: New - Level=INFO nFile=250 fSize=1048576 path=/var/log/active/epas/trace/epassa/log4j/syncAgent00033.log
2012-05-03 16:37:41,694 INFO [main] sync.CcmSyncAgent - alarmInit: hostName=CCS-UCPRES01/172.16.36.14
2012-05-03 16:37:41,744 INFO [main] sync.CcmSyncAgent - Alert AddMonitors return val=0
2012-05-03 16:37:41,749 INFO [main] sync.CcmSyncAgent - SyncAgent is running on Publisher node.
2012-05-03 16:37:41,776 INFO [main] sync.ConfigInfo - host=172.16.36.10 username=Administrator ccmversion= isfirststart=true
2012-05-03 16:37:41,780 INFO [main] security.Log4jEncLogger - Entering decryptPassword
2012-05-03 16:37:42,636 INFO [main] security.Log4jEncLogger - decryptPassword was successful
2012-05-03 16:37:42,648 INFO [main] sync.AxlClient - Get Sync Agent service parameters from DB
2012-05-03 16:37:42,653 INFO [main] sync.AxlClient - ForceSync = false
2012-05-03 16:37:42,653 INFO [main] sync.AxlClient - AXL Fetch Size = 2000
2012-05-03 16:37:42,701 INFO [main] sync.SoapUtil - Created new SOAP connection.
2012-05-03 16:37:42,709 INFO [main] sync.ConfigInfo - host=172.16.36.10 username=Administrator ccmversion= isfirststart=true
2012-05-03 16:37:42,709 INFO [main] security.Log4jEncLogger - Entering decryptPassword
2012-05-03 16:37:42,709 INFO [main] security.Log4jEncLogger - decryptPassword was successful
2012-05-03 16:37:42,986 ERROR [main] sync.SoapUtil - com.sun.xml.messaging.saaj.SOAPExceptionImpl: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Bad response: (401Unauthorized
2012-05-03 16:37:42,986 ERROR [main] sync.SoapUtil - com.sun.xml.messaging.saaj.client.p2p.HttpSOAPConnection.call(HttpSOAPConnection.java:191)
2012-05-03 16:37:42,987 ERROR [main] sync.SoapUtil - com.cisco.epas.sync.SoapUtil.sendMessage(SoapUtil.java:200)
2012-05-03 16:37:42,987 ERROR [main] sync.SoapUtil - com.cisco.epas.sync.SoapUtil.getSoapReply(SoapUtil.java:262)
2012-05-03 16:37:42,987 ERROR [main] sync.SoapUtil - com.cisco.epas.sync.SyncUtil.getCcmVersion(SyncUtil.java:976)
2012-05-03 16:37:42,987 ERROR [main] sync.SoapUtil - com.cisco.epas.sync.CcmSyncAgent.main(CcmSyncAgent.java:75)
