10-13-2011 07:22 PM - edited 03-19-2019 03:47 AM
Hi, im trying to make the Cisco Unified Presence and Webex Integration, i'm using CUPS 8.6 and Personal Communicator 8.5, i made the procedure described here:
in the Personal Communicator the conferencing server status appears ok, when i try to start a meeting, the web page of my webex account automatically start but in the meeting loading procedure appears a message that says: "you cannot join the meeting, the meeting number you typed is incorrect; error: 5039"
if i go to check the meetings in my webex account, the meeting is programmed correctly, but when i try to start it, get the same error.
im using the partner ID and site ID of my webex account.
Any idea?
Thanks
UPDATE: i solve the problem, i just installed a older version of CUPC, the 8.3.1, the 8.3.5 was the version that presented problems.
11-15-2011 09:04 AM
Hi,
I meet the exact same problem with CUPC 8.5.4.
Did you opened a case to Cisco TAC ?
Is there any update not forcing us to downgrade to an old 8.3.1 version ?
Thanx
11-16-2011 06:05 AM
Hi
No, i didnt open a case on Cisco Tac, but when the problem was unsolved i called to CIsco webex numbers for technical support but they were unable to help me.
i dont know if there is any option to solve this issue without downgrading the CUPC.
I had my implemententation in a Lab enviornment then it was no problem regarding to downgrade and show to some clients the things working... i hope that Cisco solve this issue in future CUPC versions.
11-16-2011 08:45 AM
Hi,
Thanx for your answer. We just found that the problem came from special french characters generated in the webex meeting subject name by CUPC.
Example : "Bonemine T�l�conf�rence"
If I change the language on my PC so that CUPC turns to english, there is no more problem.
We opened a case to the TAC and are waiting for a workaround or a special release.
Regards,
Bastien.
11-17-2011 01:03 AM
For information, we meet defect CSCtl74451 which should be resolved in CUPC 8.5.5.
CUPC 8.5.5 should be release in December.
Regards,
Bastien.
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