I have a ucm/uc/presence cluster that was on ver 8.6. Successfully upgrade both UCM servers, both UC servers, and the PResence server to version 10.5.
I am not adding a secondary IM & P server. After installation completed, I activated all services, everything has started except the Presence Engine Service.
I have restarted both servers, checked dbreplication, secondary server is configured in Servers under UCM, but still can't get the Presence Engine to start.
I get the message "Component is not running Cisco Presence Engine [NOTRUNNING].
Thank you in advance for any help.
I just finished an upgrade from 8.6 to 9.1 for CUPS - seeing the exact same thing. The presence engine will start on the publisher but not on the subscriber. I'm scrambling to find a more useful error message than what RTMT is saying but I can't find anything.
I just opened a TAC case - I'll let ya know what I find.
Before the Secondary Presence Engine service can be started, the server has to be added to a Subcluster.
Go to UCM Administration, System, Presence Redundancy Groups.
Choose the appropriate group.
Under the "Presence Redundancy Group Configuration" select the secondary server from the "Presence Server" drop down.
You can now go back to the Presence server and start the services.