Presence status not updating in Jabber application

[Jonathan Beardsley]

Recent environment changes:

We changed the LDAP and DNS servers for this client recently, due to them having been acquired by another company. Everything went smooth, except that the jabber clients are not updating their presence status.

I have verified that replication is good - both servers showing a 2

Users can still IM and all functionality seems to be there, except the status is not updating. They typically show available if logged in, and unvailable if logged out. Does not update when on a call or on DND.

Thanks for help in advance.

[Jaime Valencia]

Did you change their JID??

[Jonathan Beardsley]

JID? as in Jabber ID or Username? Yes, they went from flast to first.last username naming convention.

[Jaime Valencia]

If you look at your users list, do they have the right JID??

Have you checked the SIP trunk integration to make sure it can monitor the phones??

[Jonathan Beardsley]

The JID is consistent with LDAP and CUCM. The SIP Trunk configuration CSS includes the partitions of the user phones.

[Jonathan Beardsley]

The JID is correct (CUP Usernames match CUCM and LDAP)

The problem started after changing over to a completely different LDAP directory. To do so, I exported users from CUCM, had customer replace usernames while I removed LDAP Directory from CUCM and CUP, added new LDAP Directory, inserted Users, checked device associations and permissions, and checked CUP.

I had to also change DNS servers and domain name, which was originally believed to be the fix for the current issue. However, once I changed DNS and domain name, rehosted licenses, and rebooted servers, the issue remained.

I hope this describes the situation a little clearer.

[Jonathan Beardsley]

Thoughts?