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PRI port not registering in Call Manager

oneill-james
Level 1
Level 1

Hi All

We are having an issue at the moment registering a PRI port to Call Manager.

2 ports, e1 1/0 is up and registered and has an IP address.

However, e1 1/1 is not registered but has receieved and IP address.

We have troubleshooted it and the only thing we can see is that there is an LED on the e1 1/1 PRI.

The LP light is yellow whereas the same light on the e1 1/0 PRI is not on.

Can anyone explain what these LEDS are and if it may effect the Call Manager registering the second PRI?

Thanks in advance

FedUp

4 Replies 4

Aaron Harrison
VIP Alumni
VIP Alumni

Hi

Post up the output of these commands from the gateway:

show controllers e1

show isdn status

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Thanks Aaron

Here you go:

SH CONTROLLER E1

E1 1/0 is up.

  Applique type is Channelized E1 - balanced

  Description: Beeline PRI #1

  No alarms detected.

  alarm-trigger is not set

  Version info Firmware: 20100222, FPGA: 255, spm_count = 0

  Framing is NO-CRC4, Line Code is HDB3, Clock Source is Line.

  Current port master clock:recovered from backplane

  Data in current interval (150 seconds elapsed):

     0 Line Code Violations, 0 Path Code Violations

     0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins

     0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

  Total Data (last 24 hours)

     132 Line Code Violations, 35 Path Code Violations,

     0 Slip Secs, 1 Fr Loss Secs, 2 Line Err Secs, 0 Degraded Mins,

     1 Errored Secs, 0 Bursty Err Secs, 1 Severely Err Secs, 16 Unavail Secs

E1 1/1 is up. (Diagnostic Loopback)

  Applique type is Channelized E1 - balanced

  Description: Beeline PRI

  Receiver has no alarms.

  alarm-trigger is not set

  Version info Firmware: 20100222, FPGA: 255, spm_count = 0

  Framing is NO-CRC4, Line Code is HDB3, Clock Source is Line.

  Current port master clock:recovered from backplane

  Data in current interval (150 seconds elapsed):

     0 Line Code Violations, 0 Path Code Violations

     1 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins

     1 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

  Total Data (last 24 hours)

     0 Line Code Violations, 68 Path Code Violations,

     124 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins,

     124 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 59 Unavail Secs

MOS03-30C01-GW01#sh isdn status
Global ISDN Switchtype = primary-4ess

%Q.931 is backhauled to CCM MANAGER 0x0003 on DSL 0. Layer 3 output may not appl
y

ISDN Serial1/0:15 interface
        dsl 0, interface ISDN Switchtype = primary-net5
        L2 Protocol = Q.921 0x0000  L3 Protocol(s) = CCM MANAGER 0x0003
    Layer 1 Status:
        ACTIVE
    Layer 2 Status:
        TEI = 0, Ces = 1, SAPI = 0, State = MULTIPLE_FRAME_ESTABLISHED
    Layer 3 Status:
        0 Active Layer 3 Call(s)
    Active dsl 0 CCBs = 0
    The Free Channel Mask:  0xFFFF7FFF
    Number of L2 Discards = 0, L2 Session ID = 37

%Q.931 is backhauled to CCM MANAGER 0x0003 on DSL 1. Layer 3 output may not appl
y

ISDN Serial1/1:15 interface
        dsl 1, interface ISDN Switchtype = primary-net5
        L2 Protocol = Q.921 0x0000  L3 Protocol(s) = CCM MANAGER 0x0003
    Layer 1 Status:
        ACTIVE
    Layer 2 Status:
        TEI = 0, Ces = 1, SAPI = 0, State = AWAITING_ESTABLISHMENT
    Layer 3 Status:
        0 Active Layer 3 Call(s)
    Active dsl 1 CCBs = 0
    The Free Channel Mask:  0xFFFF7FFF
    Number of L2 Discards = 0, L2 Session ID = 34
    Total Allocated ISDN CCBs = 0

E1 1/0 is up.
  Applique type is Channelized E1 - balanced
  Description: Beeline PRI #1
  No alarms detected.
  alarm-trigger is not set
  Version info Firmware: 20100222, FPGA: 255, spm_count = 0
  Framing is NO-CRC4, Line Code is HDB3, Clock Source is Line.
  Current port master clock:recovered from backplane
  Data in current interval (150 seconds elapsed):
     0 Line Code Violations, 0 Path Code Violations
     0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
     0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
  Total Data (last 24 hours)
     132 Line Code Violations, 35 Path Code Violations,
     0 Slip Secs, 1 Fr Loss Secs, 2 Line Err Secs, 0 Degraded Mins,
     1 Errored Secs, 0 Bursty Err Secs, 1 Severely Err Secs, 16 Unavail Secs
E1 1/1 is up. (Diagnostic Loopback)
  Applique type is Channelized E1 - balanced
  Description: Beeline PRI
  Receiver has no alarms.
  alarm-trigger is not set
  Version info Firmware: 20100222, FPGA: 255, spm_count = 0
  Framing is NO-CRC4, Line Code is HDB3, Clock Source is Line.
  Current port master clock:recovered from backplane
  Data in current interval (150 seconds elapsed):
     0 Line Code Violations, 0 Path Code Violations
     1 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
     1 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
  Total Data (last 24 hours)
     0 Line Code Violations, 68 Path Code Violations,
     124 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins,
     124 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 59 Unavail Secs

SH ISDN STAT

Global ISDN Switchtype = primary-4ess

%Q.931 is backhauled to CCM MANAGER 0x0003 on DSL 0. Layer 3 output may not appl
y

ISDN Serial1/0:15 interface
        dsl 0, interface ISDN Switchtype = primary-net5
        L2 Protocol = Q.921 0x0000  L3 Protocol(s) = CCM MANAGER 0x0003
    Layer 1 Status:
        ACTIVE
    Layer 2 Status:
        TEI = 0, Ces = 1, SAPI = 0, State = MULTIPLE_FRAME_ESTABLISHED
    Layer 3 Status:
        0 Active Layer 3 Call(s)
    Active dsl 0 CCBs = 0
    The Free Channel Mask:  0xFFFF7FFF
    Number of L2 Discards = 0, L2 Session ID = 37

%Q.931 is backhauled to CCM MANAGER 0x0003 on DSL 1. Layer 3 output may not appl
y

ISDN Serial1/1:15 interface
        dsl 1, interface ISDN Switchtype = primary-net5
        L2 Protocol = Q.921 0x0000  L3 Protocol(s) = CCM MANAGER 0x0003
    Layer 1 Status:
        ACTIVE
    Layer 2 Status:
        TEI = 0, Ces = 1, SAPI = 0, State = AWAITING_ESTABLISHMENT
    Layer 3 Status:
        0 Active Layer 3 Call(s)
    Active dsl 1 CCBs = 0
    The Free Channel Mask:  0xFFFF7FFF
    Number of L2 Discards = 0, L2 Session ID = 34
    Total Allocated ISDN CCBs = 0

Thanks again

Do you have any 'loopback' commands on your config?

E1 1/1 is up. (Diagnostic Loopback)

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Yes:

interface Loopback1

description VOICE_MGCP

ip address 10.197.16.4 255.255.255.255

And:

mgcp bind control source-interface Loopback1

mgcp bind media source-interface Loopback1

sccp ccm group 1

bind interface Loopback1

associate ccm 1 priority 1

associate ccm 2 priority 2

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