Prime Assurance Blank Monitor / System View

[JustForVoice_2]

Hello,

Suddenly, the home screen of my Prime assurance goes blank and I'm not able to see anything like:

• OpsView
• Service Experience
• Alarm

etc.

Any help please?

[Steffen Lehmann]

Hi,

1. Are you using a supported browser? Check this link: http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/11-5/assurance/install_upgrade/guide/cpco_b_Cisco-Prime-Collaboration-Assurance-and-Analytics-Install-and-Upgrade-Guide-11-5/cpco_b_Cisco-Prime-Collaboration-Assurance-and-Analytics-In...

2. try clearing your browser cache

3. clear PCA cache https://IPADDRESS/emsam/service/advrep/mondrian/clearCache

HTH

Steffen

[JustForVoice_2]

Thank you for your help. but still I have the same issue. 

The system monitor was working fine and I'm using Chrome Version 51.0.2704.84 m

I tried to clear cache for browser and PCA as well, but the same.

Regards,

[Steffen Lehmann]

Sorry, but do you see Chrome 51 in this list? ;-)

• Mozilla Firefox 31 ESR, and 38 ESR
• Windows Internet Explorer 10 and 11
• Google Chrome 39 and 40

If it doesnt work with one of these (not later) browsers, you should open a TAC Case.

Steffen 

[JustForVoice_2]

Thank you for your support.

I'll open a case with TAC 

[carlnewton]

Did this ever get resolved? I have the same issue