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Cisco Community Designated VIP Class of 2020

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Prime Collaboration Assurance 9.0/9.5 and TMS 14.2

I've gone through and set up Prime so it's up and running. I have all of our video endpoints added (c40's,c20's,sx20's, etc), I've added our VCS, I've added everything except TMS.  Whenever I try adding the TMS, Prime recognizes it as a CTMS and says authentication failed.  It leaves it in an Inaccessible status. Here's what I've done:

* Verified TMS has http access.

* Verified the SNMP is correct (it's the same for the endpoints).

* Deleted/recreated the credentials entry within Manage Credentials.

* reentered the password for http access both in AD and Prime.

* Verified http access on the TMS.

* Deleted/rediscovered the TMS.

* Rebooted the server.

* Upgraded to Prime 9.5

* Modified credentials for the TMS entry within Prime.

* Had someone else look at it to make sure I wasn't missing anything.

At this point, it still reads it as a CTMS and fails to authenticate against it.  Any ideas?

Thank you,

Matt

1 REPLY 1
Cisco Employee

Prime Collaboration Assurance 9.0/9.5 and TMS 14.2

hello Matt,

Apologies for the delayed response. If you are still facing any issue please do reach out to us.

If the device is getting classified differently, I would check the device credential profile first. Have you set the profile to be used for TMS and not CTMS ?

Dilip Gangadharaiah
Technical Marketing Engineer
Cisco Prime Collaboration 
San Jose California.

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