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Enthusiast

Prime Collaboration Assurance Backup

Hi ,

We are running Prime Collaboration 11.0 . facing challenges in backup. 

1) When  tested the Back up with GUI interface, it's failed

2) Tried with taking the backup using cli. But ended with below error.

% Creating backup with timestamped filename: assurance-170607-1121.tar.gpg
Error: Usage /opt/emms/emsam/bin/cpcmbackup.sh backup_staging_dir
% Application backup error

How to troubleshoot this ... Which logs contains the backup attempt logs

1 REPLY 1
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Hi,

there are known issues in PCA 11.0 with backup and I don't think you will get a fix.

Nevertheless the logfile can be found in following directory: /var/log/ --> cpcmbackup.log

FYI: You should upgrade as first step to 11.1 before upgrading to 11.5/11.6.

As Backup alternative you could create a VM snapshot.

Details for upgrade and snapshot creation are described in the recent install and upgrade guide:

http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/11-6/assurance/install_upgrade/guide/cpco_b_Cisco-Prime-Collaboration-Assurance-and-Analytics-Install-and-Upgrade-Guide-11-6.html

BR,

Christoph

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