Problem with DVO UCM 9.1.1.20000-5

[schoerlin]

Hi all,

we just updated our Unified Communication Manager to version 9.1.1.2000-5, because of the possibility to use Dial via office (DVO).

I followed the learning video in the supportforum:

https://supportforums.cisco.com/videos/5549

But when I`m adding the Associated Mobility Identity (from an IPHONE or Android) and wants to add the "mobility Profile" to it,  I get the following error:

Update failed. Mobile Smart Client is required for a Mobility Profile

I don`t found anything in the Mobility Profile which I can add.

Thanks in advance

Frank

[cadams]

If you havent discovered this already, you need to download the iPhone and Android ISO's to upload to the CUCM even if you are running version 9.1.1.

Thanks,

Chad

[schoerlin]

Hi Chap,

thanks for the answer.

What do you mean? The COP Files??

This I already have done.

T&R

Frank

[Ruud van Strijp]

I have the same issue, and I also have all relevant cop files installed:

admin:show version active

Active Master Version: 9.1.2.10000-28

Active Version Installed Software Options:

dp-ffr.3-1-6.NL.cop

cmterm-9951.9-2-4-19.cop

cm-locale-en_GB-8.6.2.1000-1.cop

cmterm-iphone-install-130417.cop (Jabber 9.5 beta cop file)

cmterm-iphone-install-111019.cop

cmterm-android_9.1.1v1.cop

cmterm-bfcp-e.8-6-2.cop

cmterm-cupc-dialrule-wizard-0.1.cop

cmterm-69xx-sccp.9-2-4-3.cop

ciscocm.free_im_v1.0.cop

cmterm-android_9.5.1v5.cop

cm-locale-nl_NL-9.0.1.1000-1.cop

cmterm-android_8.6.2v17.cop

cmterm-894x-sccp.9-2-3-5.cop

cmterm-jabbertablet-100v10-dm.cop

cmterm-iphone-install-130129.cop

uc-locale-nl_NL-9.1.0.1-32.cop

Any clue?

[Ruud van Strijp]

I found the solution: You have to enable "Enable Csico Unified Mobile Communicator" on the TCT Phone in CUCM.

[mattmyers]

I had the same problem also. 

Ruud van Strijp is correct.  You have to enable Cisco Unified Mobile Communicator on the BOT or TCT device.  This worked for me.