Probleme with the caller input in CUC 8.5

[aminedahel]

Hi, guys,

I have an issue on CUC 8.5, knowing that I'm working on CUCM 8.5 as well.

I'm trying to configure the caller input for a user in a way that when someone call this user and reach voicemail, he will press 1 to reach the extension XXXX, in case of no answer from XXXX extension, the call will be forwarded to YYYY.

I really appreciate your help, guys,

thanks in advance.

[Jaime Valencia · Accepted solution]

Configure a CH with transfer settings to XXXX, set that as caller input 1, attempt transfer to.

On phone XXXX set the call forward options to YYYY.

[aminedahel]

Thank you, Jaime, for the precious hint.