Question about how Cisco Unity Connections v 9.1.1 uses transfer rules

[billy_vaughn]

I'm trying to understand how Unity hanldes calls using the transfer rules and greetings. I've got a subscriber whose standard greeting is set to send them to a call handler. Since the call is being transferred from the subscriber would it use the transfer rules vs the greetings? I've looked through the documentation but can't find a good explanation for how the system moves calls around. Thanks in advance.

Billy

[Chris Deren]

Billy,

It could use either one, transfer rule is matched first and can either point to greeting or another extension, if it points to greeting then you can simply play blank greeting and transfer to the call handler. Start by looking at the transfer rule and if it is set to transfer to greeting, look at greeting configuration. Notice there is alternate transfer rule and greeting as well, so make sure those are not enabled as they would take precedence.

HTH,

Chris