Real Time call flow using Prime Collaboration Assurance 11

[Fahim Sha]

Hi All,

I have a requirement from one of my customers to monitor real time call flow using Prime Collaboration Assurance 11.

There are both SCCP and SIP IP Phones that are to be monitored.

I have been following the below links for this purpose.

http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/11-6/assurance/business/guide/cpco_b_cisco_prime_collaboration_business_11_6/cpco_b_cisco_prime_collaboration_business_11_6_chapter_010100.html

http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/11-0/Assurance/Advanced/Guide/Cisco_Prime_Collaboration_Assurance_Guide_Advanced_11_0/Cisco_Prime_Collaboration_Assurance_Guide_Advanced_11_0_chapter_011101.html

I have created a jtapi user in CUCM Application User, which has been defined in CUCM discovery process. I have also added the IP Phones to be monitored to this jtapi user.

Still I do not see the call flow for the selected IP Phones.

Any help would be appreciated.

With Kind Regards,

Fahim Sha.

[Steffen Lehmann · Accepted solution]

Fahim,

have you set the visibility of these phones to "Full Visibility" in Device Diagnostics?

If so, you should see them "in use" if jtapi credentials are correct.

Then, the corresponding call should be visible in "Conference Diagnostics".

Steffen

[Fahim Sha]

Hi Steffen,

Thanks for the reply.

I can only set the visibility to "Limited Visibility". It doesn't allow me to set to "Full Visibility".

With Kind Regards,

Fahim Sha.

[Steffen Lehmann]

Fahim,

what is the exact phone type you can not set to full visibilty?

Steffen

[Fahim Sha]

Hi Steffen,

I tried it again last week, and it worked.

I have the IP phone to FULL VISIBILITY and I can see the active call in Conference Diagnostics.

Thanks.

With Kind Regards,

Fahim Sha