Re: removal of Auto Attendant ....

alexheng81 · ‎03-01-2011

Hi Gurus,

I am having some problems with the UC 520 namely,

1) Is it possible to remove the auto attendant?

2) I would like when people call in to the main line, it would be diverted to a voice hunt group.
    The voice hunt group has already been configured as show below,
    voice hunt-group 1 sequential
    final 3399
    list 3309,3317,3318,3315
    timeout 10
    pilot 3380

Gabriel Saavedra · ‎03-02-2011

Hi Alex,

Yes this is possible, you just need to change the connection plar of the voice ports to point to the pilot number of the hunt group.

Gabriel.

alexheng81 · ‎03-02-2011

Hi Gabriel,

1. Thanks for info. But how do i go about changing the connection plar to point to the pilot number?

try googling but to no avail ...

Gabriel Saavedra · ‎03-02-2011

For example if you have a line in an FXO port:

voice-port 0/0/0

connection plar 3380

Gabriel.

alexheng81 · ‎03-02-2011

Thanks once again.
Does the code look something like below,

voice-port 0/0/0
station-id name FAX-MACHINE
station-id number 12345678
!
voice-port 0/0/1
!
voice-port 0/0/2
!
voice-port 0/0/3
!
voice-port 0/3/0:15
bearer-cap Speech
!
voice-port 0/1/0
shutdown
caller-id enable
!
voice-port 0/1/1
shutdown
caller-id enable
!
voice-port 0/1/2
shutdown
caller-id enable
!
voice-port 0/1/3
shutdown
caller-id enable
!
voice-port 0/4/0
auto-cut-through
signal immediate
input gain auto-control -15
shutdown
description Music On Hold Port

Gabriel Saavedra · ‎03-02-2011

I guess you received the calls through an E1/T1, also I guess you have a DID service?

Can you post the dial-peer configuration.

Gabriel.

alexheng81 · ‎03-02-2011

I am not sure what do you mean by E1/T1?

Indeed i am using a DID service.

Here you go,

dial-peer cor custom
name internal
name local
name domestic
name international
name 900
name 976
!
!
dial-peer cor list call-internal
member internal
!
dial-peer cor list call-local
member local
!
dial-peer cor list call-domestic
member domestic
!
dial-peer cor list call-international
member international
!
dial-peer cor list call-900
member 900
!
dial-peer cor list call-976
member 976
!
dial-peer cor list user-internal
member internal
!
dial-peer cor list user-local
member internal
member local
!
dial-peer cor list user-domestic
member internal
member local
member domestic
!
dial-peer cor list user-international
member internal
member local
member domestic
member international
!
dial-peer cor list user900-internal
member internal
member 900
member 976
!
dial-peer cor list user900-local
member internal
member local
member 900
member 976
!
dial-peer cor list user900-domestic
member internal
member local
member domestic
member 900
member 976
!
dial-peer cor list user900-international
member internal
member local
member domestic
member international
member 900
member 976
!
!
dial-peer voice 2001 voip
description ** cue auto attendant number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 3398
b2bua
session protocol sipv2
session target ipv4:IP ADDRESS
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 150 pots
description ** incoming dial peer **
translation-profile incoming INCOMING_DID
incoming called-number .%
direct-inward-dial
port 0/3/0:15
!
dial-peer voice 2000 voip
description ** cue voicemail pilot number **
destination-pattern 3399
b2bua
session protocol sipv2
session target ipv4:IP ADDRESS
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 400 voip
description Office Tele
destination-pattern 4..
voice-class codec 1
session target ipv4:IP ADDRESS
dtmf-relay cisco-rtp
no vad
!
dial-peer voice 500 voip
description TeleInformatics Voicemail
destination-pattern 5..
session target ipv4:IP ADDRESS
dtmf-relay cisco-rtp
no vad
!
dial-peer voice 6 voip
description Oilexec
preference 7
destination-pattern 6..
session target ipv4:IP ADDRESS
dtmf-relay cisco-rtp
no vad
!
dial-peer voice 31 voip
description London Office internal Extensions 31**
destination-pattern 31..
voice-class codec 1
session protocol sipv2
session target ipv4:IP ADDRESS
dtmf-relay sip-notify
!
dial-peer voice 32 voip
description Jersey Office internal Extensions 32**
destination-pattern 32..
voice-class codec 1
session target ipv4:IP ADDRESS
dtmf-relay cisco-rtp
no vad
!
dial-peer voice 199 voip
description Aberdeen Reception phone
destination-pattern 199
voice-class codec 2
session protocol sipv2
session target ipv4:IP ADDRESS
dtmf-relay sip-notify
!
dial-peer voice 151 pots
corlist outgoing call-local
description ** E1 pots dial-peer **
translation-profile outgoing OUTGOING_DID
preference 5
destination-pattern 9[5-9]T
port 0/3/0:15
no sip-register
!
dial-peer voice 153 pots
corlist outgoing call-international
description ** E1 pots dial-peer **
translation-profile outgoing OUTGOING_DID
preference 5
destination-pattern 9001T
port 0/3/0:15
prefix 001
no sip-register
!
dial-peer voice 8 voip
description SIP Link to Regent Quay - ABZ Dial-tone
translation-profile outgoing VOIP_ABERDEEN
destination-pattern 8T
voice-class codec 1
session protocol sipv2
session target ipv4:IP ADDRESS
dtmf-relay sip-notify
clid network-number 12345678912
!
dial-peer voice 201 voip
description C-MAR internal Extensions 2**
destination-pattern 2..
voice-class codec 2
session protocol sipv2
session target ipv4:172.16.0.1
dtmf-relay sip-notify
!
dial-peer voice 154 pots
corlist outgoing call-international
description ** E1 pots dial-peer **
translation-profile outgoing OUTGOING_DID
destination-pattern 9019T
port 0/3/0:15
prefix 019
no sip-register
!
dial-peer voice 155 pots
corlist outgoing call-local
description ** E1 pots dial-peer **
translation-profile outgoing OUTGOING_DID
destination-pattern 91800T
port 0/3/0:15
prefix 1800
no sip-register
!
dial-peer voice 156 pots
corlist outgoing call-local
description ** E1 pots dial-peer **
translation-profile outgoing OUTGOING_DID
preference 5
destination-pattern 9100
port 0/3/0:15
forward-digits 3
no sip-register
!
dial-peer voice 2002 voip
description ** cue auto attendant number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 3397
b2bua
session protocol sipv2
session target ipv4:10.1.12.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 2003 pots
destination-pattern 3301
port 0/0/0
!
dial-peer voice 10 pots
destination-pattern 3301
port 0/0/0
!
dial-peer voice 157 pots
description ** FAX 1**
destination-pattern 9012T
port 0/3/0:15
prefix 012
!
dial-peer voice 158 pots
description ** FAX 2 **
destination-pattern 9013T
port 0/3/0:15
prefix 013
!
dial-peer voice 159 pots
destination-pattern 916..
port 0/3/0:15
forward-digits 4
!
dial-peer voice 34 voip
description wellington Office internal Extensions 34**
destination-pattern 34..
voice-class codec 1
session target ipv4:IP ADDRESS
dtmf-relay cisco-rtp
no vad
!
dial-peer voice 35 voip
description Dubai Office internal Extensions 35**
destination-pattern 35..
session target ipv4:IP ADDRESS
dtmf-relay cisco-rtp
no vad
!
dial-peer voice 37 voip
description Mumbai Office internal Extensions 37**
destination-pattern 37..
voice-class codec 1
session target ipv4:IP ADDRESS
dtmf-relay h245-alphanumeric
no vad
!
dial-peer voice 30 voip
description Houston Office internal Extensions 30**
destination-pattern 30..
voice-class codec 1
session target ipv4:IP ADDRESS
dtmf-relay cisco-rtp
no vad
!
dial-peer voice 38 voip
description Brasil Office internal Extensions 38**
destination-pattern 38..
session target ipv4:IP ADDRESS
dtmf-relay cisco-rtp
codec g711ulaw
no vad
!
!
no dial-peer outbound status-check pots
sip-ua
registrar ipv4:172.16.3.1 expires 3600
!
!
!

alexheng81 · ‎03-02-2011

Hi Gabriel,

I changed the destiniation-pattern to the pilot number that is 3380 as shown in the previous reply.
But all i get is a dead tone. Wonder what's wrong?
meanwhile i am still researching on it ...

dial-peer voice 2001 voip
description ** cue auto attendant number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 3398
b2bua
session protocol sipv2
session target ipv4:IP ADDRESS
dtmf-relay sip-notify
codec g711ulaw
no vad

Gabriel Saavedra · ‎03-02-2011

You got a busy tone because in the unity express you don't have an application associated with that number (3380).

Now you can try making a translation rule that change the main number to the pilot number, then you can create a dial-peer pots with incoming called number the main number and apply the translation profile there.

Gabriel.

alexheng81 · ‎03-03-2011

Hi Garbiel,

thanks anway. What i did was to make some changes as shown below,

dial-peer voice 2001 voip
description ** cue auto attendant number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 3380 - > call hunt pilot number
b2bua
session protocol sipv2
session target ipv4:10.1.12.1
dtmf-relay sip-notify
codec g711ulaw
no vad

=======

voice translation-rule 10
rule 1 /12345678/ /3380/ (changed it to the pilot number.

Once again, thaks for the help rendered,

but now i have another problem, how do i go about configuring auto attendant for use after office hours?

Could you once again enlighten me again?

Gabriel Saavedra · ‎03-03-2011

You can use the Unity Express autoattendant, download the CUE editor from Cisco, with this you can configure your own scripts. You can use the "day of week" and "time of day" step to send the call to a hunt group during office hours, during nights you can use the "play prompt" step to play the .wav to the callers to tell them that the office is already closed.

Take a look to this link, so you can check more or less how this work.http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml#intro

It is important to say that you will need to send the call from your UC500 voiceports to a dial-peer that points to the Unity Express IP address, with autoattendant calling number as the destination pattern of this dial-peer.

Gabriel.