Removing the word "Sorry" from System Default Greeting ‘Sorry, <users name> is not available’

[oliviu]

Running Cisco Unity Connection version 9.1

Does anyone know how to remove or replace (with "Hello") the word "Sorry" from System Default Greeting ‘Sorry, <users name> is not available’?

Thank you

[Jaime Valencia · Accepted solution]

You can't change it or remove it, have your users record their custom greetings and that can be whatever you want.

[oliviu]

Thank you!

[leonardolopes]

Hello

YES its works using this solution :

https://community.cisco.com/t5/unified-communications/unity-how-to-get-rid-of-the-quot-sorry-quot-before-greeting/td-p/2929326

Go to the Call handler in question and check the greetings page to see what greeting is recorded/in use and active. This should show the Standard greeting (in most cases) as recorded and active. If not then you'll need to re-record the text to that greeting and activate it with no end date.

If not work using this, upload the audio file to the GREATING and it will WORK sdfse