cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
153
Views
0
Helpful
1
Replies
Highlighted
Beginner

Retaining call records 5 years and granting users access to them

All,

I have an user that has inquired if we can retain call records for 2 DNs for a period of 5 years and if we can grant them access to view them. Granted, an end user will not be able to analyze CDR's, so do you have any other suggestions that meets the following needs:

> Keep call records for 5 years

> Limit this functionality for 2 DNs only

> Grant users a way to retrieve these records

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Hall of Fame Cisco Employee

You would need to store the flat files in your own server to keep them for that long, and then either buy a 3rd party solution, or create your own.

CUCM has no way of just sending the flat files for some DN's, it's all or nothing, so, you'd need to parse through the records to choose which ones have info you need to keep, and which to delete.

Or if you use a DB, then do the same, just store the info you need.

HTH

java

if this helps, please rate

View solution in original post

1 REPLY 1
Highlighted
Hall of Fame Cisco Employee

You would need to store the flat files in your own server to keep them for that long, and then either buy a 3rd party solution, or create your own.

CUCM has no way of just sending the flat files for some DN's, it's all or nothing, so, you'd need to parse through the records to choose which ones have info you need to keep, and which to delete.

Or if you use a DB, then do the same, just store the info you need.

HTH

java

if this helps, please rate

View solution in original post

Content for Community-Ad