I'm attempting to integrate a Rolm 9751 9005 to a Unity Connecitons via PIMG. Unity is answering and accepting the message. It indicated the MWI is on. However, on the Rolm phone no MWI, no stuttertone. In the PIMG, I never see the 2 MWI ports in use. Of 8 ports on the PIMG 6 are set up for incoming while the last two ports are set up for outgoing/mwi. All ports are green and enabled throughout the system. Any ideas how to trouble shoot this?
Solved! Go to Solution.
We recently integrated our Unity Connection with a similar PIMG-RLM unit and our HiCom PBX. It wasn't easy, but in the end it worked out. We still have a problem with the MWI port going out of service every other day or so (an identified bug), but other than that, it's OK. We had a PBX vendor working closely with us, so we had that going for us as well. If you have a PBX vendor, it's worth paying them to come in and help troubleshoot.
That being said, here are some things you can try:
If that doesn't help, you will likely have to get the TAC involved, they can help quite a bit in this case. But you'll need an experienced PBX person (for us it was our vendor).
Thank you all for the advice. Worked with CISCO TAC and it was my error. DIdn't set the Unity Mailbox to the right Telephone switch. DUH! Thanks again.