12-04-2009 12:40 PM - edited 03-19-2019 12:06 AM
I'm attempting to integrate a Rolm 9751 9005 to a Unity Connecitons via PIMG. Unity is answering and accepting the message. It indicated the MWI is on. However, on the Rolm phone no MWI, no stuttertone. In the PIMG, I never see the 2 MWI ports in use. Of 8 ports on the PIMG 6 are set up for incoming while the last two ports are set up for outgoing/mwi. All ports are green and enabled throughout the system. Any ideas how to trouble shoot this?
Solved! Go to Solution.
12-14-2009 06:25 AM
Can you activate using feature codes??
12-13-2009 07:26 AM
We recently integrated our Unity Connection with a similar PIMG-RLM unit and our HiCom PBX. It wasn't easy, but in the end it worked out. We still have a problem with the MWI port going out of service every other day or so (an identified bug), but other than that, it's OK. We had a PBX vendor working closely with us, so we had that going for us as well. If you have a PBX vendor, it's worth paying them to come in and help troubleshoot.
That being said, here are some things you can try:
If that doesn't help, you will likely have to get the TAC involved, they can help quite a bit in this case. But you'll need an experienced PBX person (for us it was our vendor).
HTH
12-14-2009 06:25 AM
Can you activate using feature codes??
12-18-2009 10:17 AM
Thank you all for the advice. Worked with CISCO TAC and it was my error. DIdn't set the Unity Mailbox to the right Telephone switch. DUH! Thanks again.
12-18-2009 10:23 AM
Hey..............ya need one of DUh's every now and then!!! loved the old 9751's....its been awhile...take care
12-18-2009 04:10 PM
Something so small, yet painstaking to troubleshoot Glad its working for you
Brad
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