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Beginner

RTMT 12.5 cannot download CUCM Logs files (no node displayed)

Hello,
I have a new Customer in CUCM version 12.5.1.11900-146.

I installed RTMT on my PC to download some logs files (collect files) but the system doesn't display any node ?!

 

rtmt1.jpg

 

On the next page, I have the IM&P Servers...

If I go on "Voice/video" tab, I have some info :

rtmt2.JPG

Meaning that my RTMT client can have access to the CUCM nodes

Do you have an idea why I can't download the logs files ?
(they are available in CLI, I checked that already)

Thank you in advance,
Thierry

 

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Hall of Fame Master

Re: RTMT 12.5 cannot download CUCM Logs files (no node displayed)

What if you select "All nodes", does it not pull any logs?  Have you tried running RTMT on different PC?

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3 REPLIES 3
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Hall of Fame Master

Re: RTMT 12.5 cannot download CUCM Logs files (no node displayed)

What if you select "All nodes", does it not pull any logs?  Have you tried running RTMT on different PC?

View solution in original post

Highlighted
Beginner

Re: RTMT 12.5 cannot download CUCM Logs files (no node displayed)

Hi Chris,

If I select "all nodes", the system told me that nothing was selected.
I installed RTMT on a colleague PC and there it's working ?!

I have several version of RTMT installed on my PC, maybe this is the reason of the problem, I don't know.
I will investigate :-)

Anyway, thank you for your time !


Thierry

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Beginner

Re: RTMT 12.5 cannot download CUCM Logs files (no node displayed)

Please make sure that CUCM servers are added with their FQDN and not hostnames only

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