I have a new Customer in CUCM version 18.104.22.16800-146.
I installed RTMT on my PC to download some logs files (collect files) but the system doesn't display any node ?!
On the next page, I have the IM&P Servers...
If I go on "Voice/video" tab, I have some info :
Meaning that my RTMT client can have access to the CUCM nodes
Do you have an idea why I can't download the logs files ?
(they are available in CLI, I checked that already)
Thank you in advance,
Solved! Go to Solution.
If I select "all nodes", the system told me that nothing was selected.
I installed RTMT on a colleague PC and there it's working ?!
I have several version of RTMT installed on my PC, maybe this is the reason of the problem, I don't know.
I will investigate :-)
Anyway, thank you for your time !
This is in System Settings --> Cluster. Change each host name to FQDN.
Before doing this, you'll want to make sure DNS is configured on both nodes. Hope this helps!