i'm having troubles open the RTMT, when i open it it shows the dialog RTMT failed to initialize. Exiting...
Doing some research i found that if you open the Batch file "run" which is located in C:\Program Files (x86)\Cisco\Unified Rtmt\JRtmt you can debug the startup process, and the error that it shows me is the following:
2016-08-10 12:05:04,768 [SplashThread] INFO rtmt.control - doMeat(): after ServerVersionChecker.validMLALogin(): ServerVersionChecker.gStatusCode=200, bValidLogin=true
2016-08-10 12:05:04,780 [SplashThread] ERROR rtmt.control - [ERROR] In run thread SplashWindow: java.nio.channels.OverlappingFileLockException
2016-08-10 12:05:04,786 [SplashThread] ERROR rtmt.control - [ERROR] In run thread SplashWindow: java.nio.channels.OverlappingFileLockException
at com.cisco.ccm.serviceability.rtmt.ui.SystemUtil.getDirectoryLock(Unknown Source)
at com.cisco.ccm.serviceability.rtmt.ui.SystemUtil.waitForLock(Unknown Source)
at com.cisco.ccm.serviceability.rtmt.ui.JRtmtMain.doMeat(Unknown Source)
at com.cisco.ccm.serviceability.rtmt.ui.JRtmtMain$SplashWindow$2.run(Unknown Source)
I already uninstall the program few times and i'm still without luck trying to use the RTMT, please help!
Can you try below and let me know if it works.
This suggested worked for me in the following scenario:
Subsequent to a CUCM upgrade from 10.5 to 11.5, uninstalled RTMT 10.5, installed RTMT 11.5
Windows Server 2012 R2
Ran RTMT 11.5 as Administrator
Prompted to update timezone as the server running RTMT is not the same location as the CUCM Pub
RTMT updated timezone and then quit
Relaunched as Administrator and it opened normally and connected to the Publisher
Are you using Win10?
I have the same problem and found this:
...where I don't see support for win10
I am still looking..
Adding to what others said, it will also be worth to uninstall RTMT completely followed by reboot of PC and then install it back again as an Administrator and see if it helps.