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Leoni Wartung
Beginner

RTMT IM&P custom Notification

Hello,

we are using IM&P 11.5 with expressway 8.9.2.

Sometimes we need to change something on the systems and then we get an notification on the IM&P server directly to restart the XCP router service. I've attached a screenshot.

It would be nice if this message can be delivered by an email. Do you know how to deal with it?

I didn't find any Alert in RTMT which fit my need or did I miss something?


Thank you!

filip

1 ACCEPTED SOLUTION

Accepted Solutions
Jitender Bhandari
Cisco Employee

Hi Leoni,

Alert origin is CIsco for SCP Config Manager

Below are the list of Critical-Level Alarms for XCP manager

XcpSIPGWStackResourceError
XCPConfigMgrQueueAtCriticalLevel
XCPConfigMgrJabberRestartRequired
XCPConfigMgrConfigurationFailure
XCPConfigMgrHostNameResolutionFailed
XCPConfigMgrR2RPasswordEncryptionFailed
XCPConfigMgrR2RRequestTimedOut

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/system_error_msg/9_0_1/IMPErrorMessages.html#CRITICAL_ALARM

If you can map it to one of the above then you can configure it, otherwise not.

This is how you can create a custom alert in IM&P

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/9_1_1/rtmt/CUCM_BK_C54E214A_00_cisco-unified-rtmt-administration-91/CUCM_BK_C54E214A_00_cisco-unified-rtmt-administration-91_chapter_01100.html

Configure emails for alert notification

Procedure
    Step 1   Select System > Tools > Alert > Config Email Server.
    Step 2   Enter the mail server in the Mail Server field.
    Step 3   Enter the port number of the mail server in the Port field. The default port is 25.
    Step 4   Navigate to the alert properties (see step 1 in Set alert properties).
    Step 5   Select Configure on the Alert Properties: Email Notification dialog box.
    Step 6   Select Add on the Alert Action dialog box.
    Step 7   Select Add in the Recipients area of the Action Configuration dialog box.
    Step 8   Enter an email or epage address of the recipient in the Enter email/epage address field.
    Step 9   Select OK.
    Step 10   Select OK on the Action Configuration dialog box
    Step 11   Select Close on the Alert Action dialog box.
    Step 12   Enter the text that you want to display in the email message in the User-defined email text box.
    Step 13   Select Save.

    (Rate if it helps)

    JB

    View solution in original post

    2 REPLIES 2
    Jitender Bhandari
    Cisco Employee

    Hi Leoni,

    Alert origin is CIsco for SCP Config Manager

    Below are the list of Critical-Level Alarms for XCP manager

    XcpSIPGWStackResourceError
    XCPConfigMgrQueueAtCriticalLevel
    XCPConfigMgrJabberRestartRequired
    XCPConfigMgrConfigurationFailure
    XCPConfigMgrHostNameResolutionFailed
    XCPConfigMgrR2RPasswordEncryptionFailed
    XCPConfigMgrR2RRequestTimedOut

    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/system_error_msg/9_0_1/IMPErrorMessages.html#CRITICAL_ALARM

    If you can map it to one of the above then you can configure it, otherwise not.

    This is how you can create a custom alert in IM&P

    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/9_1_1/rtmt/CUCM_BK_C54E214A_00_cisco-unified-rtmt-administration-91/CUCM_BK_C54E214A_00_cisco-unified-rtmt-administration-91_chapter_01100.html

    Configure emails for alert notification

    Procedure
      Step 1   Select System > Tools > Alert > Config Email Server.
      Step 2   Enter the mail server in the Mail Server field.
      Step 3   Enter the port number of the mail server in the Port field. The default port is 25.
      Step 4   Navigate to the alert properties (see step 1 in Set alert properties).
      Step 5   Select Configure on the Alert Properties: Email Notification dialog box.
      Step 6   Select Add on the Alert Action dialog box.
      Step 7   Select Add in the Recipients area of the Action Configuration dialog box.
      Step 8   Enter an email or epage address of the recipient in the Enter email/epage address field.
      Step 9   Select OK.
      Step 10   Select OK on the Action Configuration dialog box
      Step 11   Select Close on the Alert Action dialog box.
      Step 12   Enter the text that you want to display in the email message in the User-defined email text box.
      Step 13   Select Save.

      (Rate if it helps)

      JB

      Leoni Wartung
      Beginner

      Great!

      thank you

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