cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
3309
Views
30
Helpful
6
Replies
Highlighted
Beginner

RTMT plugging in Windows 10 x64 cannot install

I been trying to install RTMT in this new laptop and no matter what workaround I use the result is always the same:

 

Error: Could not create the java virtual machine.

Error: Afatal exception has occurred. Program will exit.

 

The LT is running Windows 10 and 64bits. Do u guys know about any solution for this issue?

 

Thanks

6 REPLIES 6
Highlighted
VIP Collaborator

This is Java itself having an issue with memory size. One option is to uninstall and re-install JRE, which I have done with success.

Someone once sent me instructions about setting a bigger (smaller?) "heap size" for Java. I'm not a programmer and don't know what the implications are of that. Here is a link to that set of instructions. YMMV....

Fix "could not create the java virtual machine" issue

 

Maren

Highlighted

Thank you for the info. Let me try the JRE uninstall/re-install option. I will keep u posted.

Highlighted

Thank you for the info, let me try to un-install and reinstall of JRE. Hope that can fix my issue.I will keep u posted

Highlighted

I followed this recommendation and it worked.  Use the 512 setting.  256 isn't enough and the cisco installer won't start.

 

https://www.ghacks.net/2014/05/22/fix-error-create-java-virtual-machine-windows/

 

Highlighted

Excellent! I'm glad it worked for you.

(If you want to be a pal, please mark my answer as Helpful!)

Maren

Highlighted

The heap size is the amount of memory allocated for the java application.  Having it to small will create problems so play with the value on a lab machine or in a lab.

Also the messages file on the system will sometimes give a indication of an issue with the heap.  You will see the application restart is quite common.

 

I just saw your post and thought i chip in my 2 cents about what you are not sure about.

Content for Community-Ad