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Send Voicemail in CUPC

Baseerat
Level 1
Level 1

Hello All,

i have CUPS 7.0.8 and CUPC 7.1.

when i control Desk Phone and call comes in CUPC so i have 2 options "Answer" and "Send to Voicemail" when i press Answer i can talk but when i press "Send to Voicemail" call is clear from CUPC but still rining on the physical desk phone (7945). But when i am controlling Softphone "Send to voicemail" option works perfectly.

Thanks for your help in advance.

3 Replies 3

andres.lara
Level 1
Level 1

It sounds like you don't have the correct Voice Mail Profile set on the device's Directory Number configuration page. 

you mean in CallManager? but when i am controlling softphone it woks fine and voicemail funtion work fine in phone

Yes and you are right if the Voice Mail Profile is set incorrectly it should affect both devices since the line is shared, but during my testing I found that if the Voice Mail Profile is set to <NONE> I experience the exact behavior as you are experiencing.

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