Service module for CUE

[ev1205]

I have a Cisco 2911 Version 15.3(3)M3 with proper IOS and DSP for voice services, this router provides SRST services for a remote site in my CUCM ver 10.5.1 Ip telephony platform.

I need to configure AutoAttendant services with Cisco Unity Express on this router, but as I understand I need an Internal Service Module ( ISM) Service Ready Engine for configuring CUE on this router.

When I run "sh ip int brief" or " sh diag" commands I dont see anything about ISM, only about "Embedded-Service-Engine".......

sh ip int brief output:
Interface                  IP-Address      OK? Method Status                Protocol
Embedded-Service-Engine0/0 unassigned      YES NVRAM  administratively down down

sh diag output:

Embedded Service Engine 0/0 :
  Total platform memory : 2621440K bytes
  Total 2nd core memory : 0K bytes
  Start of physical address for 2nd core : 0x80000000
  Virtual address start of 2nd core memory : 0x0 - 0x0
  2nd core configured disabled
  L2 cache ways for 2nd core : 0

As I read this is an additional core to run applications, but I am not sure if I can configure CUE and set up AutoAttendant there.

Could you please confirm:

a) If I need a proper Internal Service Module ( ISM) to configure CUE and set up AutoAttendant.

b) Or on another hand  ..CAN I use this Embedded Service Engine to configure CUE??

Thanks in advanced for you help

Enrique Villasana

[Brandon Pierce]

You need the CUE module to do CUE period.  A voice gateway won't run CUE without the hardware required.

[will.alvord]

The SRE's are the 'new' CUE modules. Enrique, you can install CUE 8.6.9+ on the SRE-7/9xx series. You don't need the ISM module.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html

[ev1205]

Hi to everyone !!!

Thanks a lot for your interest!!

I have confirmed that customer did not buy ISM card for IVR/AA function on remote routers, they got: FL-VXML-1    VoiceXML Feature License For 1 Session .

I have never worked with Cisco Voice XML feature, so I would like to ask If any of you know any tutorial or recommendable configuration guide to implement IVR /AutoAttendant with this feature.

I am searching for it right now.

Thanks in advanced

Enrique

[Rejohn Cuares]

Could you please run this command "show inv" and post the output here. This confirms if you have the ISM SRE.

Sample output:

CME#sh inv

NAME: "Internal Services Module with Services Ready Engine on Slot 0", DESCR: "I                         nternal Services Module with Services Ready Engine"
PID: ISM-SRE-300-K9    , VID: V01 , SN: XXXXXXXXX