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Beginner

Setting up WFH for Jabber/Finesse

We are setting up a remote call center and we are using Jabber (v12.8) with CUCM (v11.5) and UCCX (v11.6).

 

Do we HAVE to setup an IMP server for the agent to connect their Finesse with the Jabber device? I have configured the CSF device and associated it to the end user, with my test user i have it set as the only device on their profile and IPCC extension but still get the "Device Not Associated" error, when i log onto a physical device it works fine.

 

What type of configurations am i missing?

 

Sorry if I'm not clear or concise, please let me know what other information is required to assist, thank you!

 

 

 

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Advocate

Have you associated the CSF device with your CCX rmjtapi application user in CM?

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3 REPLIES 3
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Advocate

Have you associated the CSF device with your CCX rmjtapi application user in CM?

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View solution in original post

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Roger... thank you. I can't believe it was as simple as that...

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You wouldn’t believe how common this is.

Glad that I could help.

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