03-08-2018 05:46 AM - edited 03-19-2019 01:12 PM
I'm not sure if there is another thread this, nothing I have searched for matches what I'm seeing. We're running CUCM Version 11.5.1.12900-21 with 8841's and 8851's in our environment running firmware version sip88xx.12-0-1SR1-1.
As is the case in most envirnments we have administrative assistants that have other users Directory Numbers on their phones so they can answer their calls for them. However, when an assistant answers their line the person can not see that call show up in their call history. Is this expected behavior? I can't see it being so as even if another party answers the call it should still show up in the Called Parties history.Does anyone have any insight into how we can accomplish this?
Solved! Go to Solution.
04-12-2018 05:24 AM
In case anyone else runs into this issue a solution was given by another community member...
Look for 'Record Call Logs from Shared Line' on the 8851 phone. I was able to get the call logs show after enabling this option under Product Specific Configuration Layout.
03-08-2018 07:54 AM
So, don't you get a missed call notification on the shred line that didn't answer the call?
03-08-2018 08:14 AM
When the assistant picks up the line the original called party does not see that number show up in their history at all. Not as a missed/placed/answered call.
04-10-2018 05:32 AM
Why is Cisco avoiding this topic? Can't get a single person to address this.
04-12-2018 05:24 AM
In case anyone else runs into this issue a solution was given by another community member...
Look for 'Record Call Logs from Shared Line' on the 8851 phone. I was able to get the call logs show after enabling this option under Product Specific Configuration Layout.
03-06-2019 08:32 AM
We have the Record Call Log for Shared Lines enabled but still not capturing the information for the shared lines on the phone. Any ideas? Thanks!
05-15-2019 07:00 AM
i have same issue
i enabled that setting on all the phones with the shared line and it does not show
note: only the missed calls show if nobody answers.
if person A answers the call, then person B goes to the call history it does not show
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