shoud I use B-ACD or not?

[a3948692]

Hi all,

I'm setting up an ip phone system with callmanager express 7.1, in order to play a welcome messange (only). should I use B-ACD or not? or is there are other simple way to do this?

when someone call the number, he should hear a welcome messange and notice him to dial a extension, or press 0 to query. (no interactive menu neede, just a voice notice and then let them to press extension number they want)

thanks!

[Rob Huffman]

Hi EEE,

If you don't have CUE (Cisco Unity Express) available, then the only way

to achieve the basic AA functionality with CME is to use the basic AA scripts

as you nicely noted;

Cisco CME Basic Automatic Call Distribution and Cisco Unity Express Auto Attendant Interoperation Configuration Example

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080566c4a.shtml

Hope this helps!

Rob

[a3948692]

acually I have conf as below (created by CCP) but it did not work. when calls in, hear no welcome messange.

application
service 2275Queue flash:app-b-acd-3.0.0.2.tcl
  param number-of-hunt-grps 1
  param aa-hunt2 102
!
service 2275 flash:app-b-acd-aa-3.0.0.2.tcl
  paramspace english index 1
  param dial-by-extension-option 1
  param max-time-vm-retry 1
  paramspace english language en
  param aa-pilot 11112275
  paramspace english location flash:
  param welcome-prompt en_bacd_welcome.au
  param call-retry-timer 10
  param voice-mail 102
  param max-time-call-retry 40
  param service-name 2275Queue
  param number-of-hunt-grps 1

and these log shows on console/hyper terminal:

Dec  1 12:55:34.338: //-1//HIFS:/hifs_ifs_cb: hifs ifs file read succeeded. size
=55599, url=flash:app-b-acd-aa-3.0.0.2.tcl
Dec  1 12:55:34.338: //-1//HIFS:/hifs_free_idata: hifs_free_idata: 0x4ABEDAC8
Dec  1 12:55:34.338: //-1//HIFS:/hifs_hold_idata: hifs_hold_idata: 0x4ABEDAC8
Dec  1 12:55:34.446: //-1//HIFS:/hifs_ifs_cb: hifs ifs file read succeeded. size
=30421, url=flash:app-b-acd-3.0.0.2.tcl
Dec  1 12:55:34.446: //-1//HIFS:/hifs_free_idata: hifs_free_idata: 0x4ABEDC84
Dec  1 12:55:34.446: //-1//HIFS:/hifs_hold_idata: hifs_hold_idata: 0x4ABEDC84

thanks!