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michaelb87
Beginner

Single Inbox EWS Subscription Issues

Hi, 
I have a Unity Connection Server connecting to O365 for voicemail creation. Currently we are having issues with Unity not getting updates from office 365 when a voicemail message is read or deleted, this is also affecting MWI.

I have been talking to MS Premier Support and they have asked me to confirm the EWS streaming subscriptions. How can I confirm this. Although the logs show that Unity can connect to EWS and creat mailbox items. I don't see any logs for it pulling updates from Office 365.

Has anybody experienced this issue and now how to fix it?

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