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AhmedHasan
Beginner

Single Sign On Fetch Access Token

i am unable to call the https://<fqdn>:8445/desktop/sso/token?cc_username=<agentid>&return_refresh_token=true api with my sso agent id having Error: 

{"errorType":"Request Forbidden","errorData":"","errorMessage":"Request could not be processed since SSO is disabled or session is invalid."}

 where as I am able to login to finesse with my sso agent and also able to call https://<FQDN>/desktop/sso/test and authenticate agent with ASDF.

 

I really want to log in to finesse using sso agent programmatically using a rest apis. 

currently using finesse 12.0 version.

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