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Engager

SNR RDP Best Practice

When configuring Single Number Reach Remote Destination Profiles, is the best practice to configure the profile with the same device pool, CSS, etc as the user's physical handset, or treat it differently? (e.g. Separate Device Pool. etc)

 

Thanks,

 

Gordon.

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VIP Collaborator

All my RDP's are built exactly like the desk phone, mainly for simplicity of CSS/partition routing and device pool organization. This is also because I want the Remote Destination to egress the same trunk as the users desk phone. The onyl other scenario I might consider is if I wanted to have the Remote Destination call act differently than treating it like a simultaneous call forward.
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