Spanish language characters on Cisco phones

[dustin_armstrong]

Sending Spanish characters to a Cisco phones display. The characters display in a terminal correctly but not on the cisco phone. Does the cisco phone (88xx) support Spanish characters? Thanks.

Dustin

[jrussodo]

Hi Dustin,

Yes, the cisco phone does support extended characters. Can you please provide more details and a screenshot of the issue?

Thanks,

Jorge

[dustin_armstrong]

Hi Jorge,

Thanks for the response. After a bit of research we see that a spanish language pack needs to be installed on CUCM so that the phones can support spanish characters. If this is true, would you happen to know where I can get this language pack and how is it installed?

Dustin

[jrussodo · Accepted solution]

Dustin, please see below for detailed steps and let me know if this fixes your issue.

Thanks,

Jorge

Procedure

1. Find the locale installer on cisco.com:

• For Cisco Unified Communications Manager, go to https://software.cisco.com/download/navigator.html?mdfid=268439621&i=rm
• For IM and Presence Service, go to https://software.cisco.com/download/navigator.html?mdfid=280448682&i=rm

1. Download your release’s locale installer to a server that supports SFTP.
2. Log in to Cisco Unified OS Administration using the administrator account.
3. Choose Software Upgrades > Install/Upgrade 
4. Complete the fields in the Software Installation/Upgrade window:
   1. For the Source, choose Remote File System
   2. From the Directory, enter the path to the directory where you saved the locale installer
   3. From the Server field, enter the server name for the remote file system.
   4. Enter the credentials for the remote file system.
   5. From the Transfer Protocol drop-down list, choose SFTP. You must use SFTP for the transfer protocol.
5. Click Next
6. Download and install the locale on the server.
7. Restart the server. The updates take effect after the server restarts.
8. Repeat this procedure on all cluster nodes for Cisco Unified Communications Manager and IM and Presence Service.