11-28-2011 03:05 PM - edited 03-19-2019 04:01 AM
I for the life of me can't find out how to add the "Preferences" tab to the CAD agent so people can select "Stealth" option.
thanks!
11-28-2011 03:53 PM
Use the Miscellaneous tab under User Interface in CAD administrator tool.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/cda80ccxug-cm.pdf
HTH,
Chris
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