Supervisor Desktop 8.5 on Windows 8.1

[jcrgraham]

Hi all,

I've just run into a curious incident.  Up until a couple of days ago Supervisor 8.5 was working fine on Windows 8.1.  Then I had a report that a user could see only the agents and not the Team Summary.  When I went to test on some other machines I found I could get the Team Summary....but no agents showed up.  I've tried under a couple of different usernames with no luck.  I tried running it in compatibility mode of Windows 7 and Vista -- but when I do that no information shows up.

I appreciate that Supervisor 8.5 isn't officially supported -- but it was working well as long as you installed it using Previous Version of Windows compatibility mode.

I haven't put any updates on either of these machines which is what is really confusing me.

Cheers,

James

[Aaron Harrison]

Hi

It's usually a client firewall or security app issue. Disable the firewall (including Windwos firewall) or add exceptions for the supervisor.exe and disable any AV/security apps temporarily while you test.

Aaron

[jcrgraham]

Thanks Aaron,

We just discovered that our Supervisor desktop on Windows 7 was having the same issue -- and found it is only when we are on the company's wireless network.

I'm tracking down with the network team any changes that might have been made.

James

[Aaron Harrison · Accepted solution]

Same thing applies - just look for NAT/security issues that prevent unsolicited comms from the servers to the clients.

[jcrgraham]

We removed the NATing from our wireless and it worked perfectly.  Thanks for point me in that direction!

[Aaron Harrison]

Glad it helped :-)

Aaron