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murraymwps
Beginner

System Call Handler vs. User Mailbox

Can anyone tell me what the difference is between CUC system call handlers and user mailboxes from an AA standpoint? They seem almost identical in function and capabilities. Why would I use one vs. the other?

 

Thanks,

-mike

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lindborg
Cisco Employee

the primary difference is that user's with a mailbox require a license, call handlers do not - they are nearly identical and in fact the user is tied to a system call handler (called a "primary" call handler) in the database - as such the data model is about identical from a call flow perspective (transfer rules, greeting rules, menu entry etc...).  but you wouldn't want to have to use licensed users with mailboxes to construct large AA trees.

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lindborg
Cisco Employee

the primary difference is that user's with a mailbox require a license, call handlers do not - they are nearly identical and in fact the user is tied to a system call handler (called a "primary" call handler) in the database - as such the data model is about identical from a call flow perspective (transfer rules, greeting rules, menu entry etc...).  but you wouldn't want to have to use licensed users with mailboxes to construct large AA trees.

View solution in original post

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