06-24-2009 06:40 AM - edited 03-18-2019 11:14 PM
Dear all,
I need to configure AA application on voice GW ( remotes site ) to display a welcome meesage when the customers call to this site .
I'm using TCL script with the below config , but it is not working ( no welocme message heared) , but I can press 0 for operator and I can dial the extensions.
do you know what is the problem in the configuration and how I can point to the AU file .
Note : it is not CME and all IP phones regeistered to the CCM.
Thanks & BR
Moamen
!
!
!
!
!
voice-card 0
!
!
application
service aa its-CISCO.2.0.2.0.tcl
param operator 3060
paramspace english language en
paramspace english index 0
paramspace english location flash:
param voice-mail 4000
paramspace english prefix en
param aa-pilot 4000
!
!
!
!
!
!
!
!
controller E1 0/3/0
!
!
!
!
!
interface FastEthernet0/0
ip address x.x.x.x 255.255.255.0
duplex auto
speed auto
h323-gateway voip interface
h323-gateway voip bind srcaddr x.x.x.x
!
interface FastEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
interface Serial0/0/0
no ip address
shutdown
no fair-queue
clock rate 2000000
!
interface Serial0/0/1
no ip address
shutdown
clock rate 2000000
!
interface Service-Engine1/0
no ip address
shutdown
!
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 x.x.x.x
!
ip http server
no ip http secure-server
!
!
!
!
!
!
control-plane
!
!
!
voice-port 0/1/0
connection plar opx 4000
!
voice-port 0/1/1
!
voice-port 0/2/0
!
voice-port 0/2/1
!
voice-port 0/2/2
!
voice-port 0/2/3
!
ccm-manager fax protocol cisco
!
mgcp fax t38 ecm
!
!
!
dial-peer voice 1 pots
service aa
destination-pattern 9.T
port 0/1/0
!
dial-peer voice 4999 voip
service aa
destination-pattern 4...
session target ipv4:192.168.0.240
dtmf-relay h245-alphanumeric
codec g711alaw
no vad
!
dial-peer voice 100 voip
service aa
destination-pattern 3...
session target ipv4:192.168.0.34
dtmf-relay h245-alphanumeric
codec g711alaw
no vad
!
!
gateway
timer receive-rtp 1200
!
!
call-manager-fallback
max-conferences 8 gain -6
transfer-system full-consult
timeouts interdigit 3
timeouts busy 15
timeouts ringing 60
ip source-address 192.168.0.240 port 2000
max-ephones 24
max-dn 48 dual-line
system message primary Backup System
system message secondary Backup
!
06-24-2009 11:36 AM
Writing and configuring TCL/IVR scripts is not an easy job.
If you want support in that for a reasonable fee, contact me at the address present in my profile.
06-25-2009 08:47 AM
Moamen, are you wanting to trigger it on inbound and outbound? The inbound voip dial peer won't trigger in the inbound direction. Create another pots dial peer for inbound match and see if you get it triggered.
Debugs can show you whether the script got triggered - deb voip ccapi inout. You want to look for your script's name in this output:
Nov 21 12:06:25.325: //1152/7CE64E3992E0/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 12 with tag 20007 to app "_ManagedAppProcess_rec"
where "_MananagedAppProcess_rec" will be the name of your service.
HTH
/Beau
06-27-2009 11:50 PM
Hello
The call will come from PSTN to the FXO/POTS dial peer then wil fwd it to the CCM using the VOPI dial peer.
It hits the script as per the debug and I can FWD the call to the operator , but the problem that I can't hear any welcome message.
Thanks & BR
Moamen
06-29-2009 09:40 AM
Hi Moamen,
If you're confident the script is getting invoked properly, then move to the audio file. Is it formatted to the appropriate codec?
/Beau
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